Reservations Agent (M/F/X)

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS"

As aReservations Agent, you’ll be responsible for managing all aspects of individual and groupbookings(7 rooms or more) with or withoutcatering, including handlingenquiries, confirmingreservations, managingpayments, trackingchanges, and ensuring all arrangements are clearly communicatedacross departments.

You’ll use systems likeOpera Cloud andResaWeb to maintain accurate records and provide reports. Excellent customer service, clear communication, attention to detail, and teamwork are essential. You'll also support other departments and help ensure guests enjoy a seamless experience.

• At least2 years’ experience in reservations or customer service, preferably in hotels
• Proficiency withResaWeb andOpera Cloud, as well as comprehensive knowledge ofreservation procedures
• Understanding ofgroup bookings procedures and expectations
• Dazzlingcustomer service andsmooth communication abilities, both written and spoken
• Must speak and writefluent English with professionalbusiness correspondence skills
• Tech-savvy with Office365 and always on the lookout fortechnological tools that can simplify and enhance performance
• Exceptionalorganisational skills and attention to detail
• Sharpproblem-solving skills and the ability tostay cool under pressure
• Flexibility to workmornings, lates, weekends and holidays as needed
• Minimum of ahigh school or vocational diploma (a degree in hospitality or tourism is a plus)
• A solid grasp of thetravel industry and hotel operations
• Stellarmultitasking abilities andnumerical skills
• Akeen hunger for knowledge that benefits bothpersonal growth andwork excellence

Our mission at the Ibis Budget London Heathrow Central is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

A little more information:

We are committed to giving our talents the skills and support required to deliver excellent service, and most importantly, to grow in their careers. No matter your specialty or culinary background, we offer great training to improve your skills.

Our hotel offers 307 rooms, and Bar and Restaurant facilities available 24/7.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

If you feel you are the right candidate for the role,  please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at the Ibis Budget London Heathrow Central you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.