Night Auditor

JO&JOE is a brand created in 2017. Our ‘open houses’ combine the comfort of a hotel with the friendliness of a youth hostel. Caring, colourful, open living spaces. Ideally located in international cities, our hostels offer an experience for travellers AND locals (rooftops, restaurants, bars, events, designer rooms at affordable prices). Each JO&JOE is unique, with a community rooted in neighbourhood life. We believe that travelling is not about affordability, but about being open-minded and wanting to meet new people. We're just waiting for you.

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Our commitment to diversity and inclusion:

JO&JOE is an inclusive company, and our ambition is to recruit and promote diverse talent. Our adverts are gender-neutral; the masculine gender is used here to simplify the text.

TheNight Auditor will be responsible for welcoming overnight guests, completing nightly audit and reporting tasks, overseeing the property after management has left for the day, and maintaining a safe, clean and welcoming environment throughout the night. The role also supports overnight cleaning activities within the hostel and public areas, ensuring JO&JOE Auckland is ready to welcome guests late into the night and each morning! A mix of guest service, operations and hands-on responsibility - no two nights are ever the same.

🔥 None of these missions will scare you:

Mission 1: To provide a warm, personalised welcome to guests arriving or booking late, ensuring an exceptional guest experience from arrival through to departure.

Mission 2: To take responsibility for the property overnight, ensuring the safety and security of guests, Heartists and hotel assets while acting as the main point of contact after management has left for the day.

Mission 3: To manage guest enquiries, reservations, telephone calls, complaints and service recovery, anticipating guest needs and resolving issues efficiently and professionally.

Mission 4: To promote JO&JOE's services, events, facilities and ALL loyalty programme, while identifying opportunities to maximise revenue and enhance the guest experience.

Mission 5: To complete the night audit process, including financial reconciliation, invoicing, cash handling, reporting and communication of operational requirements for the following day.

Mission 6: To prepare and distribute overnight reports, document incidents and communicate relevant information to operational departments and leadership teams.

Mission 7: To maintain high standards of cleanliness, presentation and organisation throughout all public areas, including reception, shared spaces, corridors, bathrooms and other guest-facing facilities.

Mission 8: To complete overnight cleaning tasks and support housekeeping requirements, ensuring the property is guest-ready each morning.

Mission 9: To identify, report and follow up on maintenance, housekeeping and safety concerns, taking appropriate action where possible to minimise operational disruptions.

Mission 10: To support broader hostel operations and, when required, act as Night Manager during leave or rostered days off, gaining leadership experience and receiving the applicable higher duties rate while performing the role.

🚀 Because you've got it in you:

• You're a natural host. You love meeting new people, creating memorable experiences and making guests feel right at home from check-in to check-out.
• You thrive when things get busy. You're organised, adaptable and can juggle multiple tasks while keeping your cool and your smile.
• You're tech-savvy and detail-oriented. You have experience using computer systems (MEWS experience is a bonus) and aren't afraid of a night audit or a spreadsheet.
• You're a team player with a positive vibe. You communicate confidently, build strong relationships and support your fellow Heartists to create an awesome workplace culture.
• You're passionate about hospitality. Whether it's guest service, hostel operations, cleanliness or safety, you take pride in delivering great experiences every day.
• You're flexible and ready for adventure. You can work across a 7-day roster and are excited by the fast-paced, social and ever-changing world of JO&JOE.

⭐ Extra points if you have:

• Previous customer service or hotel experience.
• Knowledge of MEWS or other hotel management systems.
• A passion for travel, people and creating unforgettable guest experiences.

We're sure you know the song:

1. First verse: We'll schedule an initial phone call with our Recruitment team if your application fits our beat.
2. Chorus: After a successful phone interview, your future boss and the JO&JOE Recruitment Team, give you an appointment! Be strong!
3. Last verse: Naturally, you'll hear back from us whether it's 👎 or 👍.

JO&JOE Benefits:

• Staff meal while on shift
• Opportunity to gain leadership experience and higher duties pay when acting asRelief Manager.
• Uniform provided and laundered
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Ennismore/ Accor
• Annual reward of a free night's accommodation at the hotel and additional perks!

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.