Group & Events Sales Executive

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Under the guidance of the Director of Commercial and Wellness, you will be responsible for coordinating all incoming Groups & Events enquiries. You will deliver an exceptional, personalised service with meticulous attention to detail, ensuring an outstanding client experience at every stage. This role requires a strong sales mindset, including the effective handling of group and event enquiries, preparation of tailored proposals, negotiation, conversion of business opportunities, and optimisation of revenue and profitability.

Key Responsibilities

• Demonstrate a thorough understanding of the Groups & Events Sales strategy and ensure its consistent and effective implementation.
• Proactively drive sales through persistence, initiative, and strong negotiation skills to secure new business and improve conversion rates.
• Maximise revenue opportunities through strategic selling of guest rooms and event spaces.
• Conduct site inspections and host prospective clients, including walk-in enquiries.
• Prepare and issue contracts and pro-forma invoices, and manage follow-up on deposits and final payments.
• Review and verify billing within Opera, issue final invoices, and gather post-event client feedback.
• Accurately maintain all client interactions, accounts, and activities within Delphi.
• Prepare detailed Booking Event Orders (BEOs), including floor plans, menus, signage, and all relevant documentation to ensure clear communication of client requirements.
• Ensure timely completion and distribution of BEOs, including communication of any last-minute updates to relevant departments.
• Produce weekly forecasts and review performance with the Groups & Events Sales Manager.
• Support financial processes, including purchase orders (POs) and commission accruals.
• Contribute to the development of Standard Operating Procedures (SOPs) and support team training initiatives.
• Prepare and review month-end reports with the Groups & Events Sales Manager.
• Liaise with external suppliers to ensure seamless event delivery.
• Work closely with operational teams to ensure successful execution of all events.
• Participate in weekly Groups & Events meetings and lead them when required.

• Previous experience in a Groups & Events, Sales, or Hospitality role, ideally within a luxury hotel environment.
• Proven ability to convert enquiries into confirmed business and meet or exceed revenue targets.
• Strong commercial awareness with a proactive and results-driven approach.
• Excellent communication and interpersonal skills, with the ability to build lasting client relationships.
• High level of organisation and attention to detail, with the ability to manage multiple priorities effectively.
• Confident in negotiation and closing sales opportunities.
• Experience using hotel systems such as Opera and Delphi (or similar CRM systems) is highly desirable.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• A collaborative team player with the ability to work cross-functionally with operational departments.
• Flexibility to adapt to a fast-paced, dynamic environment.
• Passion for delivering exceptional service in line with luxury hospitality standards.

Discover a world of unparalleled perks tailored just for you:

• Competitive Salary, departmental incentives, service charge and a loyalty bonus of £1.300 per year.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com