Solution Enablement Practitioner

THE WORK: Discover the opportunity to contribute meaningfully and grow your expertise. You will perform independently and become a subject matter expert while actively participating and contributing in discussions. Your involvement will help provide thoughtful solutions to work-related challenges. This role embraces the essence of Solution Architecture, inviting you to engage with enthusiasm and curiosity. Join us to make a positive impact and advance your professional journey.Responsibilities: 1. Provide pre-sales assistance with establishing Voice communications - CCaaS between Accenture’s Global Delivery Network(GDN) locations and client or project locations2. The SSA, acts as the primary point of contact between the Solution Support Team and the Deal Team and is responsible for gathering Voice requirements, design and costs estimation creation3. Once deal team approves proposed solution, SSA will handover solution deployment responsibility to Client deployment team.4. SSA will be responsible to answer RFP/RFI questions.Technical experience:1. Interpret the unique requirements for a given client and produces one or more data and voice connectivity solution(s) that best fits their needs.2. Identify all one-time and recurring cost that associated with each design option.3. Identify at a high-level all potential foreseeable risks and notate the assumptions applicable for each design/ pricing option.4. Provide associated diagrams, documents, and cost estimates for provided options.5. Provide consultation in the process of collecting and interpreting the information necessary to collate into the initial requirements which is required for the design & pricing phase.6. He should have good understanding on Amazon Connect, Genesys Cloud & NICE CX1 Cloud as well as he should have cloud certification.7. He should be aware about Voice solutions.9. Provide clarifications and responses for voice queries/services based on client RFP questions and requirements.10. Provide Subject Matter Expert support for deal team with client discussions focused on voice solution options in Accenture GDN locations and tailor-made solutions based on client requirements.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.