Manager, Client Delivery - Incent

Duties/Responsibilities: 

• Act as the liaison between the client, the agency’s client partnership team, delivery leads, and operations, in providing dealers and their advertising partners with the support and tools to help promote brand-enhancing advertising and effective fund utilization.  
• Serve as the day-to-day CP operations contact and lead internal and external calls.  
• Be a mentor to the department and your team by identifying strengths and areas of opportunity, providing both positive and constructive feedback, and establishing career goals and monthly training opportunities to ensure that personnel are focused and motivated to reach the next level. Track and act upon team member performance. Write performance reviews and conduct 1:1s. Manage PTO. 
• Manage a positive, proactive, operations and service-oriented team 
• Proactively communicate internally and externally to keep all key stakeholders updated on program progress and performance 
• Lead the establishment of workflows and team optimization across both US and global teams to ensure efficiency and that goals and SLAs are met 
• Anticipate internal hurdles and course-correct to prevent inefficiency in workflow 
• Create and distribute materials that support the delivery of high-quality work. May include presentations, project briefs, product demonstrations, industry best practices, case studies, and quarterly business reviews 
• Fully understand and lead funds management/content management/dealer experience solutions 
• Fully understand program website(s) and tools for admin configuration and identify risks and enhancement opportunities 
• Lead all elements of program/guideline/website content changes and institute process to ensure content is kept current and that changes are communicated to team 
• Perform quality-control checks at the payment/funding level with accountability to ensure accuracy and compliance with program guidelines 
• Lead team collaboration efforts through idea-sharing and brainstorming sessions 
• Maintain SOPs, clarification & exception trackers, and other account-related training materials 
• Support the implementation of department-wide initiatives 
• Identify additional opportunities where Ansira can grow with existing and new clients 
• Able to flex up or down in job responsibilities as needed 

Qualifications: 

• Bachelor’s degree in business, communications, journalism, marketing, or related field. Some outside training/continuing education within the field may be needed 
• 3-4 years of agency management experience 
• Multimedia digital expertise 
• Advanced understanding of industry trends and a passion for technological innovation 
• Advanced knowledge of programs and products 
• Ability to lead, measure success against goals, and challenge team members in an honest, open, and constructive style 
• Strong Math, written and verbal communication skills, as well as proven problem-solving and multi-tasking abilities 
• Deep Excel knowledge to assist with complex ad hoc reporting analysis (Power BI experience is a plus) 
• Ability to organize work, handle multiple tasks and meet deadlines of a 8-12person team. 
• Ability to provide proactive, strategic thinking and thought leadership with the agency and to client 
• Ability to pivot quickly and reprioritize work based on client needs 
• Exceptional client and customer service background 
• Comfortable solving conflict internally and externally 
• Experience with Microsoft Office applications including Word, Excel, Outlook, PowerPoint 
• A natural curiosity and an eager desire to learn