Automotive Field Service Engineer (Flying Doctor)

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers withcomplex vehicle issues.

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliverfirst-time-right repairs.

The position requires thewillingness to travel throughout Italy.

What you’ll do:

• Support dealerships and repairerson-site and remotely
• Diagnose and resolvecomplex electrical, electronic, and drivability faults
• Use OEM tools (e.g.wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
• Identifyroot causes using wiring diagrams and technical documentation
• Support bothindividual cases and wider technical issues across fleets
• Create cleartechnical reports and case updates
• Coach technicians and providehands-on guidance
• Feed recurring issues into continuous improvement

• Strong experience inautomotive diagnostics / technical support / workshop or field service
• Proven ability to fixcomplex electrical/electronic faults
• Hands-on use ofOEM diagnostic tools
• Confidence readingwiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background

Technical knowledge

• Modern vehicle systems:powertrain, ADAS, body electronics
• Networks:CAN / LIN / FlexRay
• Diagnostic methods:root cause analysis, guided diagnostics, flashing

Language

• Native Italian and working proficiency in English required (written and spoken)

• Monthly work schedule:3 weeks of travelling throughout Italy to solve complex vehicle issues and 1 week in the Rome office
• CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi
• RAL 36.000-38.000 EUR

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.