Service Desk Junior Engineer-Service Support

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

Total Experience Expected: 00-01 years

• ProvideL1 technical support to international users via phone, email, and chat.
• Troubleshoot issues related toWindows/OS, MS Office, hardware, printers, networks, VPN, and Active Directory.
• Log, categorize, prioritize, and track incidents usingServiceNow while meeting SLAs.
• Resolve issues using standard procedures andescalate complex issues to L2/L3 teams.
• Coordinate with technical teams and follow incidents through to resolution.
• FollowITIL processes, security guidelines, and support procedures.
• Maintain accurate ticket documentation and provide clear user guidance.
• Handle multiple tickets effectively in afast-paced, customer-focused environment.

Mandatory Skills

• Experience inL1 Service Desk / Help Desk Support.
• Strong knowledge ofOS, MS Office, Active Directory, VPN, ServiceNow, hardware, and networking.
• Excellentverbal and written communication.
• Strong troubleshooting and problem-solving skills.
• Experience supportinginternational clients.

Additional Information (Travel & Shift, etc.)

• Willing to work from the office premises.
• Flexible & Open to work in 24*7 environment.

Any Stream Graduate

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.