SS
3rd Shift - Desktop Consultant
Sunrise Systems Inc
🇺🇸 United States
On-site
1 month ago
- Windows
- Active Directory
- DHCP
- DNS
- ITIL
- ACA
1 month ago
Job ID:26-04126
Location: NEWARK, NJ
Duration: 05 months OF W2 contract
Description:
We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
This is a fully On-Site support role to troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
- Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
- Utilize ticketing system to track email submissions and managing phone support efforts.
- Manage Windows Active Directory and Exchange.
- Work closely with other IT employees on system maintenance and configuration projects
- Work closely with other employees on interdepartmental projects.
- Maintain accurate asset management records
- Work with vendors and manufacturers on repair and maintenance of IT equipment.
College degree and/or 4-6 years' experience.
- Ability to help employees solve hardware and software problems.
- Experience with Windows Active Directory& Office 365.
- Experience troubleshooting network issues in large office setups.
- Experience supporting and troubleshooting printer systems.
- Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
- Strong customer service and communication skills.
- Experience with a scripting language preferred.
- Must be able to work on Saturdays and certain Holidays.
- Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
- MDM experience, specifically Airwatch, is a plus.
Skills:
| Skill | Required / Desired | Amount | of Experience |
| • Troubleshoot Desktop LAN, server, wi-fi and connectivity issues. | Required | 5 | Years |
| • Utilize ticketing system to track email submissions and managing phone support efforts. | Required | 5 | Years |
| • Manage Windows Active Directory and Exchange. | Required | 5 | Years |
Compensation:
The hourly rate for this position is between $54.00-$58.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Contact:
Jaya Balaji: jayabalaji.s@sunrisesys.com | (732) 515-5373 | URL: www.sunrisesys.com
3rd Shift - Desktop Consultant · Sunrise Systems Inc