3DX PLM Support Engineer (L2/L3 Support)

Our Client, an IT Services and Consultant company, is looking for a 3DX PLM Support Engineer (L2/L3 Support) for their Dearborn Heights, MI  location.
 
Responsibilities:

• Application & Production Support
• Provide L2/L3 support for 3DEXPERIENCE PLM applications and related integrations.
• Analyze, troubleshoot, and resolve production incidents, user issues, and system defects.
• Monitor application health, performance, and data integrity across environments.
• Perform root cause analysis (RCA) and implement preventive measures.
• Coordinate with infrastructure, development, and business stakeholders to resolve complex issues.
• PLM Functional Support
• Support Engineering BOM (EBOM), Manufacturing BOM (MBOM), Change Management, Configuration Management, and Product Structure processes.
• Assist business users in resolving issues related to Parts, Documents, CAD Data, Change Actions, and Workflows.
• Support release management and promotion of objects across environments.
• Ensure compliance with PLM governance and business processes.
• Integration & Data Support
• Support interfaces between 3DX and enterprise systems such as ERP, MES, SCM, WERS, SAP, Teamcenter, or downstream applications.
• Investigate integration failures and perform data validation and reconciliation.
• Support data migration, bulk load activities, and data correction exercises.
• Analyze logs and troubleshoot API/service-related issues.
• System Administration Support
• Support user access management, roles, licenses, and security configurations.
• Assist in platform upgrades, patches, deployments, and environment maintenance activities.
• Perform system monitoring and capacity/performance analysis.
• Support backup, recovery, and system validation activities.
• Service Management
• Manage incidents, service requests, problems, and changes using ITIL processes.
• Ensure SLA adherence and timely resolution of support tickets.
• Prepare support metrics, dashboards, and operational reports.
• Participate in on-call support and critical production issue management.

• Core 3DEXPERIENCE Expertise
• Strong experience with Dassault Systèmes 3DEXPERIENCE Platform.
• Hands-on experience in:
• ENOVIA
• Product Structure Management
• Change Management
• Document Management
• Configuration Management
• Collaboration and Lifecycle Management
• Technical Skills
• SQL and database troubleshooting.
• REST APIs, Web Services, and Integration troubleshooting.
• Linux/Unix environments.
• Log analysis and debugging.
• Production support methodologies and incident management.
• PLM Domain Knowledge
• Product Lifecycle Management (PLM)
• Engineering Change Management
• BOM Management
• Product Development Processes
• Automotive or Manufacturing Industry experience
• Preferred Skills
• Experience supporting FEDEBOM, MBOM, AS-BOM, or Vehicle Program structures.
• Knowledge of CAD integrations (CATIA, NX, Creo).
• Experience with SAP integration.
• Exposure to Cloud-based deployments and DevOps practices.
• Experience with Teamcenter-to-3DX migration or coexistence environments.
• Knowledge of scripting technologies such as Java, TCL, JavaScript, or Python.
• Qualifications
• Bachelor's Degree in Engineering, Computer Science, Information Technology, or related field.
• 8-10 years of IT experience with at least 5+ years supporting 3DEXPERIENCE/ENOVIA applications.
• ITIL certification is preferred.
• Soft Skills
• Strong analytical and troubleshooting abilities.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced production support environment.
• Experience collaborating with global teams and business users.
• Strong ownership and problem-solving mindset.
• Nice-to-Have
• Automotive OEM experience.
• Experience supporting Ford, GM, Stellantis, or similar manufacturing environments.
• Exposure to Agile and DevOps methodologies.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities