SD consultant for Application support and maintenance

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities :
As a SD consultant for support and maintenance topic, ensure Incidents, Service requests and Problem tickets are resolved within the KPI’s and to the customer satisfaction with Quality resolutions.
Required skills:

1.  Domain expertise in Sales and    Distribution

2.  Should have thorough knowledge on Sales Order Management.

3.  Output Management - through EDI, FILE transfer, Mail, PDF forms. Scripts, Smart forms.

4.  Very Good Knowledge in Idoc processing, Error handling and IDOC mapping knowledge

5.  Very Good experience in Job setups, process and Job error analysis

6.  Strong experience in Delivery , Shipments, Picking , packing , WM interface topics,

7.  Pricing: Configuration, error analysis.

8.  Credit Management, Availability check, Revenue recognition, Credit/Debit Memo

9.  Processing, Sales Returns, Free of charge delivery, Intercompany, STO, Billing

10. Very good knowledge in GTS process :Customs , Compliance and preferences

11. Handling incident, service requests and problem tickets in SAP SD.  Ability to do configuration, master data changes, end-to-end process flow

12. Abap Debugging skills, SO10 text maintenance is preferred 

13. Cross module : CS,MM,FICO, PP,APO, GTS knowledge is an added advantage