Collections Head

Job Description

• Reduce loss to the Group and increase revenue through effective collections and recoveries
• Ensure recovery budgets are defined and the debt recovery and collections strategy is determined in conjunction with all relevant stakeholders for the Group
• Meet recovery and collection targets by ensuring execution of budget against target as defined in the Debt Recovery and Collection Strategy
• Manage costs and expenses within the approved budget to achieve cost efficiencies in the collections and recovery campaigns
• Apply credit roadmap and debt restructuring principles, and develop the latest recovery methods
• Monitor changes in legislation, regulations, initiatives and relevant industry practices, and ensure implementation of appropriate interventions
• Maintain expert knowledge of relevant legislative amendments and industry best practice, and provide proactive advice and solutions to stakeholders
• Ensure compliance with audit requirements and benchmark current practices against the debt recovery and collection risk management framework, adjusting practices as and when necessary
• Participate in the Credit Risk Technical Committee by providing guidance on debt recovery and collections modelling technical issues
• Improve business decisions by providing accurate and reliable business intelligence, analysing trends and data for the debt recovery and collections environment and presenting findings to EXCO for decision-making
• Develop and agree on new campaigns or system enhancements for debt recovery and collections
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members, by providing market insights and analysis that support business development activities
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Plan and manage performance, skills development, employment equity, talent and culture of the team in order to improve innovation, achieve efficiencies and increase competencies
• Manage own development to increase own competencies

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.