Customer Service Supervisor

As aCustomer Service Supervisor (CSS),youare a motivated leader who plays a key role in supporting store operations.You’llwork side-by-sidewith peer supervisors and store leaders to deliver excellent customer service,boostsales, andkeep the store safe,organized andfully stocked. 

WhatYou’ll Do: 

• Deliver outstanding customer service and resolve inquiries promptly. 

• Supportand collaborate withleadership team to achievestore goals in sales, expenses,Associateretention and training.  

• Lead, motivate, and trainAssociates to drive sales and performance duringshift. 

• Ensure consistent execution of customer service programs,policies, and store technology components. 

• Manage cash processes, inventory, vendor check-ins, and store safety. 

• Maintainaccurate inventory by performing regular cycle counts and smart ordering to helpmaximize sales and ensure customers find what they need. 

Benefits: 

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally.  At Wawa, extensive benefits are available to Wawa Associates.  These include medical,dental,vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access toadditional benefit and wellness programs.   

• Eligibility for Wawa Benefits is defined under the terms of the plan(s) 

Qualifications: 

• High School Diploma or GED equivalent 

• Must be 18+ years old with reliable transportation 

• Flexible availabilityto work various shifts,includingweekends, and holidays,to meet business needs 

• Supervisory experience,ideally in retail or food serviceenvironments,isa plus 

• Strong customer service, relationship-building, and communication skills 

Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work. 

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center atasc@wawa.com.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.