Telecommunications Supervisor

AV Operations and Support
 

• Manage day-to-day operations of campus audio-visual services.

• Provide technical support for classrooms, meeting spaces, lecture halls, auditoriums, and special events.

• Oversee installation, configuration, operation, troubleshooting, and maintenance of AV systems.

• Respond to service requests and technical issues in a timely manner.

• Provide on-site support for high-profile events, lectures, conferences, ceremonies, and institutional programs.

• Develop procedures for AV system operation, troubleshooting, and emergency response.

Leadership
 

• Supervise, train, schedule, and evaluate AV staff, technicians, student employees, and/or contracted personnel.

• Establish service standard operating procedures including workflows, priorities, and performance expectations.

• Coordinate staffing and technical support for campus events and academic activities.

• Promote professional development and continuing education for AV staff.

• Classroom and Learning Technology

• Partner with academic and instructional technology teams to support technology-enhanced teaching and learning.

• Evaluate classroom AV environments and recommend improvements.

• Support video conferencing, streaming, presentation systems, digital displays, microphones, projectors, and related technologies.

• Assist faculty and staff with the effective use of instructional AV technology.

• Help develop standards for new and renovated instructional spaces.

System Design and Project Management
 

• Participate in the planning and design of new AV installations and classroom renovations.

• Develop technical standards including specifications for equipment requirements and project documentation.

• Establish Project Management process to organize daily tasks as well as larger campus projects

• Coordinate with contractors, vendors, campus partners and other resources when needed

• Oversee AV installation projects to ensure compliance with institutional standards and project requirements.

• Conduct system testing, acceptance, commissioning, and documentation for completed projects.

Budget and Asset Management
 

• Assisting with the AV operating and capital equipment budgets.

• Prepare equipment replacement plans and long-term technology roadmaps.

• Evaluate products and services and make recommendations regarding purchases.

• Manage AV inventory, equipment lifecycle, warranties, licenses, and service agreements.

• Obtain and evaluate vendor proposals and assist with procurement processes.

 Events and Media Services
 

• Coordinate AV support for commencement, conferences, performances, guest speakers, board meetings, athletic events, and other major campus activities as needed.

• Support live streaming, recording, webcast, and hybrid event technologies.

• Ensure appropriate equipment and staffing are available for scheduled events.

• Establish event support procedures and service level agreements are met.

Documentation and Compliance
 

• Maintain accurate documentation of AV systems, equipment, configurations, and installations.

• Develop and maintain AV standards and technical guidelines.

• Ensure systems and services comply with applicable institutional policies, accessibility requirements, safety standards, and technology standards.

• Monitor emerging AV technologies and higher-education trends and recommend improvements when appropriate.