Administrative Assistant

Project Administrative Assistant - 811 Ticketing

Position Overview

Every fiber project Telecon builds connects a community to a network it will rely on for years, and no crew digs until the 811 (Call Before You Dig) tickets are right. As Project Administrative Assistant, you'll own that process for our Project Management team. You'll manage tickets in Exactix, set up field meetings with inspectors, support invoicing, and handle the material requests and admin work that keep projects moving.

Your day starts in Exactix, refreshing tickets and confirming each one is complete and correct. From there, you'll handle requests from project managers, field crews, and subcontractors, usually with a deadline attached. Priorities can shift quickly when a project timeline moves, so staying organized under changing conditions is a big part of the job.

This role is for someone who already understands 811 ticketing (still called Blue Stake by many in Arizona) and can work tickets without learning the basics from scratch. That experience could come from office work at a telecom or utility contractor, or from field time white-lining routes and knowing when a ticket is needed. If you can spot an incomplete ticket before it holds up a crew, you'll do well here.

Quick Facts

• Location: Surprise, AZ
• Wage: $20.00 – $25.00 per hour
• Shift/Schedule: Full-time, in office, Monday–Friday, 7:00 a.m. to 3:30 p.m. (up to 2 remote days per week may be available after a 90-day review)

Responsibilities

• Manage 811 tickets daily in Exactix, refreshing tickets and making sure each one is complete and correctly prepared
• Schedule and coordinate meetings with internal teams and external clients, including field meetings with inspectors and coordination of field work
• Process and track material requests and requisitions, and support requests from field crews and subcontractors
• Respond to questions and requests from internal team members and clients
• Support data entry and project tracking for the Project Management team
• Process employee expense reimbursements, and other payment processing as needed in Microsoft Dynamics 365
• Support project invoicing as needed
• Support onboarding of vendors and subcontractors, including collecting required documentation and confirming they're ready before project start
• Support general office management, such as keeping supplies stocked
• Take on other administrative work as the team and US operations grow
• Other duties as assigned

Required Qualifications

• At least 1 year of administrative support experience
• At least 1 year of office or field experience in utility construction (telecommunications preferred)
• Understanding of the 811 ticketing process
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
• Strong written and verbal communication skills
• High attention to detail and a consistent standard of accuracy
• Customer service mindset with both internal teams and outside clients

Preferred Qualifications

• Hands-on experience processing 811 and locate request tickets
• Experience ordering materials and supporting expense reimbursement requests
• Experience with project costing and data entry
• Experience drafting documents or plans
• Experience supporting a fast-growing organization
• Bilingual in English and Spanish

This position requires successful completion of a background check, as applicable.

Physical Requirements

This role requires prolonged periods of sitting and computer use, with occasional standing and walking. Employees must be able to safely lift and/or move up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Work Environment

This role is primarily performed in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Benefits

• Weekly Pay
• Medical, Dental & Vision – Cigna and Guardian, HSA-eligible option available
• 401(k) with Company Match – 100% on your first 1%, plus 50% on the next 5% contributed
• Paid Time Off & 10 Paid Holidays
• Company-Paid Life, AD&D, and Short- & Long-Term Disability
• Employee Assistance Program – Confidential support anytime, anywhere, for stress, sleep, financial concerns, and more
• Company Discount Program – Savings on insurance, wireless, travel, entertainment, and more
• Employee Referral Program
• Voluntary Benefits Available – Accident, critical illness, hospital indemnity, identity theft, legal

WELCOME TO TELECON

We Connect People. We Connect the World.

Our mission is to be the most innovative and valued communications infrastructure services partner to our customers, enabling them to play a key role in the transformation of infrastructure. From a regional telecom network builder in 1967 in Quebec (Canada), Telecon has grown into a world-class industry-leading telecom network design, locate, infrastructure and connectivity services provider. We deliver diversified and scalable best-in-class services and turnkey solutions to North American telecom operators and businesses. Our highly skilled team is firmly committed to supporting our customers in propelling tomorrow's connectivity in our communities, businesses and homes. Learn more at telecon.com.

Telecon values different views and new ideas, and is committed to providing a fair, inclusive, equitable, accessible, and respectful workplace for all as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable federal, state, or local law.

We welcome and encourage applications from people with disabilities. Reasonable accommodations are available upon request throughout the application and interview process.

Follow Telecon

• LinkedIn
• Facebook
• X
• Instagram
• YouTube