TCS工程師

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

1. Technical Support and Problem Resolution:\- Execute RMA defective product (Failure Analysis-FA) analysis. Provide improvement suggestions to help enhance product quality.\- Analyze and diagnose customers' technical issues, offering effective solutions.2. Outsourcing/Site Training and Education:\- Conduct training for outsourcing partners/sites to ensure thorough understanding and effective use of products, and audit operational quality.\- Write and update technical documents and user manuals to help resolve common issues.3. Internal Collaboration and Knowledge Sharing:\- Collaborate with internal engineering teams to ensure technical issues are resolved promptly.\- Share technical knowledge and best practices to enhance the overall technical capabilities of the team.4. Product Testing and Feedback:\- Participate in the testing and validation of new products to ensure they meet customer requirements.\- Collect and analyze customer feedback, providing improvement suggestions to the product development team.5. Technical Project Management:\- Manage technical projects within your area of expertise, coordinate tasks and resources, and ensure timely project completion.\- Provide informal guidance to junior colleagues to help them improve their technical skills.

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Skills

Deployment Support、 Device Setup、 Documentation Generation、 Domain Name System (DNS)、 Dynamic Host Configuration Protocol (DHCP)、 End-User Training And Support、 Error Messages、 Google Meet、 Hardware Troubleshooting、 Help Desk Support、 Internet Protocol (IP)、 Issue Tracking、 Knowledge-Centered Service、 Microsoft Windows Support、 Network Infrastructures、 Network Support、 Network Troubleshooting、 Problem Management、 Remote Technical Support、 System Level Troubleshooting、 Technical Documents、 Tier 1 Technical Support、 Web-Based Communications、 Wireless Access Point、 Zoom (Video Conferencing Tool)