Are you a data analyst who enjoys working with numbers and real business problems?

At YourHero / Douleutaras, Business Intelligence sits at the centre of how we understand our marketplace, our growth levers, our product impact, and our operational performance.

We are looking for a Data Analyst who can work hands-on with data and help us answer the questions that matter most:

Where are we creating or losing value?
Are our marketplace algorithms improving performance?
Is Paid Marketing recovering?
Are major product features creating real value?
Which categories, countries, or supply segments need attention?
What should leadership focus on next?

If you are strong with SQL, comfortable working through complex datasets, and interested in how numbers translate into better business decisions, this could be a great role for you.

Get to know us

YourHero / Douleutaras is the leading home services marketplace in Greece, Cyprus, and Ireland.

Every year, hundreds of thousands of customers use our platform to find trusted professionals for home services, while thousands of professionals use us to grow their business.

We are building the platform people turn to when they need a job done at home, from cleaning and repairs to renovation and specialised services. Home services remains one of the least digitised consumer categories, and we believe technology, data, and operational excellence can materially improve the experience for both customers and professionals.

We are now entering an important stage of our journey. The company is becoming more profitable, more disciplined, and more data-driven. That makes this role especially important.

About this role

We are looking for someone to take ownership of key BI work and help the company make better decisions acrossGrowth, Product, Finance, and Operations.

The right person will be hands-on with data, but also close to the business. You should be able to write SQL, understand business problems, build useful reporting, investigate issues from source data to final output, and help teams understand what the data is really saying.

You will work closely with the CEO, Finance, Product, Growth, Operations, Business Development, and Engineering. You will help us understand what is working, what is not working, and where the company should focus next.

This role can fit:

A strong mid-level analyst who is ready to step up
A strong mid-level profile with hands-on experience and appetite for more ownership
A BI professional who wants to work closer to marketplace and business impact

What you will own

BI reporting and dashboards

Own and improve our core BI reporting
Maintain and improve leadership dashboards
Keep daily, weekly, and monthly reports running reliably
Ensure key business metrics are clear, trusted, and well-defined
Improve data quality from a reporting and business-user perspective
Help leadership make faster and better-informed decisions

Marketplace analytics

Analyse marketplace performance across Greece, Cyprus, and Ireland
Support analysis around matching, allocation, ranking, fulfilment, and monetisation
Help us understand how changes in supply, demand, pricing, categories, and customer journey affect business outcomes
Identify where we are leaking value, volume, or margin

Growth and marketing analytics

Work closely with Growth / Performance Marketing to understand channel performance, volume, economics, and quality
Help identify where marketing spend is creating value and where it is not
Support analysis around SEO, paid acquisition, direct traffic, and demand quality

Product and monetisation analytics

Measure the impact of key product and monetisation initiatives
Support analysis around important product features such as algorithms optimisation, conversion rate initiatives, customer journey changes, and marketplace experiments
Help Product and Tech understand whether what they ship creates real company value

Operations and business analytics

Support Operations and Business Development teams with actionable reporting and analysis
Help leadership understand operational bottlenecks, category performance, pro performance, and market health
Support reporting around capacity, subscription performance, pro retention, revenue leakage, and selected category growth
Translate data into practical recommendations

Metrics and documentation

Maintain clear definitions for key business metrics
Help reduce confusion when different reports show different numbers
Document important dashboards, reports, and recurring BI work
Work closely with the Data Engineer to make sure reporting issues are understood and fixed at the source

What success looks like

In your first months, you will have:

Taken ownership of our most critical dashboards, reports, and metrics
Kept daily, weekly, and monthly BI reporting running reliably
Understood the main Growth, Product, Finance, and Operations questions
Helped the team identify where we are creating or losing value
Improved the reliability and usefulness of our BI reporting
Helped the BI team become stronger, better documented, and more independent

What we are looking for

Must-have

Strong SQL skills
Tableau orsimilar BI Tool (e.g. Power BI)
Experience building dashboards, reports, analytical datasets, or recurring BI workflows
Ability to work with complex datasets and still produce reliable output
Comfort investigating issues from data source to final report
Clear communication with non-technical teammates
Good analytical thinking and curiosity about the business question behind the data
Hands-on mentality, with willingness to investigate, build, debug, and explain
Strong ownership, with ability to ask good questions and move work forward without perfect instructions
Comfortable usingAI tools (LLMs for SQL, code, and analysis) to ship faster - we lean on them heavily as a small team and expect you to as well.

Nice to have

Experience with dbt, Airflow, PostHog, Python, or similar tools
Experience in marketplace, e-commerce, SaaS, fintech, delivery, or performance-marketing-heavy businesses
Experience with product analytics or experimentation
Experience with paid marketing / growth analytics
Understanding of marketplace dynamics such as supply, demand, matching, fulfilment, pricing, and retention
Experience mentoring or supporting a team

Competitive compensation package
Annual performance bonus eligibility
Stock option plan eligibility for high-impact roles
Group private health insurance
Yearly allowance for YourHero / Douleutaras services
Yearly allowance for personal development courses
Hybrid working model, Athens preferred
Direct exposure to senior leadership
A role with real ownership and visible impact

Why join us

You will work on a real marketplace with meaningful complexity across supply, demand, pricing, growth, product, and operations
You will work closely closely with leadership on important business questions
You will help strengthen the BI / analytics function during an important company transition
You will have real ownership in a leading marketplace operating across Greece, Cyprus, and Ireland
You will be part of a team that works hard, moves fast, and cares deeply about improving the experience for customers and professionals

Location

Athens preferred. Hybrid possible. Fully remote may be considered for exceptional candidates.

YourHero/Douleutaras remote jobs

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Data Engineer