Introduction to Young Dragonslayers

Young Dragonslayers is an innovative, woman-owned company that uses Dungeons & Dragons to help kids and teens forge meaningful friendships online. Our adult-facilitated virtual gaming groups help kids across the United States and overseas practice social-emotional learning skills in a supportive and inclusive environment.

The Opportunity

We are seeking someone to work virtually in a part time role for approximately 20-25 hours a month to support a small, woman-owned business providing creative, game-based services to support children's social-emotional health. The operations administrator will help us serve our clients more efficiently, allowing us to scale and improve, with the possibility of increasing hours over time.

In this role, you will work directly with the founder to manage our CRM and email communications using the Kartra system. Job duties include overseeing our quarterly launches, maintaining and improving our workflows, assisting with product sales, and communicating with program participants. Some executive assistant tasks, such as inbox management, are also included in the position.

The successful candidate will have excellent organizational and time management skills and strong attention to detail. A customer service mentality and the ability to think systemically will be useful in supporting our clients and continually improving our processes to better meet their needs.

Responsibilities

Execute our quarterly launch protocol to enroll clients in our programming using the Kartra system
Create and manage calendars, email sequences, broadcasts, and sales funnels for online products and services
Tag and segment email lists to organize our data for current and previous clients
Review our client’s database information to ensure accuracy of entry
Analyze our current systems to identify errors, make repairs, and identify opportunities for further streamlining of processes
Manage the founder’s inbox and reply to low-level customer support questions
Work on special projects from time to time as they arise within the operations of the business

Experience using Kartra to manage small business operations is strongly preferred
Familiarity with similar CRM/marketing platforms (e.g. Kajabi, ConvertKit) and ability to learn and adapt to new systems
At least 5+ years of closely related experience
Detail-oriented, consistent, and able to complete work thoughtfully and accurately
Skilled at monitoring, reviewing, and analyzing Kartra data to identify and fix errors
A focus on timelines, deliverables, and satisfaction for customers
Ability to work independently, multitask, and meet deadlines
Honest, upbeat, and able to communicate openly about anticipated problems
Proficient in Google Workspace tools
Analytic mindset and ability to think critically about current systems and opportunities to improve
Interest in children, mental health, and/or geek culture is welcome, but not required

Work From Home
Flexible hours and ability to set your own schedule
Competitive hourly rate with a guaranteed monthly minumum
Be part of a creative, innovative small business working to improve children's mental health!

Young Dragonslayers remote jobs

Remote Part-Time Operations Specialist