About Worklytics

Analytics to improve how teams work and collaborate

Tech description:

Our platform is hosted on Google Cloud (GCP), written primarily in Java 8 on App Engine. We store data in Cloud Storage, Cloud Datastore, and BigQuery. We heavily use SQL in BigQuery for data processing; as well is Pipelines and MapReduce implementations on top of App Engine. Our web app is Bootstrap / Marionette-based, but we're migrating some pieces to VueJS. Apart from some simple stuff in bash, we script with NodeJS. We use Terraform to define infrastructure-as-code where possible. We operate minor parts of our platform in AWS / Azure, but see this expanding with the goal to support deploying our platform to these clouds as an alternative in the coming year.

Job description:

## Overview Worklytics is looking for a driven, creative, customer-facing Insights professional to join the team on the ground floor and deliver impactful analyses that help senior-level customer stakeholders plan for the future of work. ## About Worklytics Worklytics was founded as a people-centric analytics solution built to help companies improve employee experience. We are passionate about 3 key aspects of team dynamics: collaboration, trust, and innovation. Our focus on privacy and security led us to create a best in class analytics platform that only takes anonymous data to provide powerful metrics that help improve workplace cohesion in large teams. Some of our most popular research topics include: * Manager & meeting effectiveness * Reducing friction in the return to office * Cross-functional collaboration and organizational network analysis * [Your big idea here!] ## About this role The Customer Insights team is focused on leveraging Worklytics data & metrics to tackle big customer questions and enabling data-informed thinking at the most senior levels of our customers’ organizations. We lead from the front on new use cases for data about how teams collaborate, and always put employees first in our recommendations. Tactically speaking, this team owns the delivery of bespoke consulting projects, manages strategic customer relationships, and advises customers on their use of Worklytics data in both ad hoc analyses and ongoing programs. On a typical day in this role, you will: * Own project management & delivery for a handful of our most strategic and complex customers * Present data-driven narratives to senior-level customer stakeholders in a live meeting setting * Leverage SQL and other tools to convert proprietary data assets into actionable analyses for customers * Deliver a high-quality work product that answers, “so what?” * Advise on the appropriate methodologies for addressing customer questions * Proactively recommend updates to our data schemas and metrics based on your experience working with customers * Automate & scale processes and analyses where appropriate * Continuously improve our and your work product so we can surprise and delight our customers ## About you We’re a small, nimble team and look for people that share our values. To be successful as a Customer Insights Program Manager, you will need: * 5+ years of experience in a data science, consulting, or comparable analytics role * Customer-facing presentation experience, ideally with a VP+ level audience * Experience working in a fast-paced, innovative environment * Comfortability using SQL to generate insights for customers. Experience with scripting languages (Python, R, etc.) is a plus * Data visualization skills and a strong perspective on data storytelling * Proficiency in generating reports and presentation slides that resonate with technical and non-technical audiences * Creative problem solver with a bias for action * Ability to grow with us & desire to take on progressively more responsibility * Statistics background a plus

Skills:

SQL, Data Analytics

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