About the role

With Intelligence is a leading data and intelligence provider specializing in the asset management sector. We deliver high-quality insights and analytics, empowering clients to make informed investment decisions. We are looking for a highly motivated and detail-oriented QA Team Leader to oversee the accuracy, integrity, and consistency of data collected by our researchers. You will lead and mentor a team of data quality analysts, ensuring our data meets industry standards and regulatory requirements. This is a fantastic opportunity for an ambitious professional looking to grow into a leadership

position within a fast-paced, data-driven environment.

What you'll be doing

Lead and motivate a team of quality analysts to maintain high standards of service and process efficiency
Conduct regular performance reviews and provide constructive feedback to team members
Identify training needs and implement development programmes to upskill the team
Monitor key quality metrics and implement corrective actions to address any performance issues
Collaborate with other departments to identify opportunities for process improvements
Provide detailed reporting and analysis to key stakeholders
Foster a positive, customer-centric culture within the team

What we're looking for

Significant experience in a supervisory or team leader role within a call centre or customer service environment
Proven track record of leading and motivating high-performing teams
Strong analytical and problem-solving skills, with the ability to interpret data and identify areas for improvement
Excellent communication and interpersonal skills, with the ability to build rapport and provide effective feedback
Familiarity with quality management frameworks and continuous improvement methodologies
Degree or equivalent qualification in a relevant field

What we offer

Base Salary ranging from Php35,000 to Php40,000 per month based on your experience
Comprehensive health and wellness benefits
Supportive and collaborative work environment
Opportunities for career progression
Hybrid Set-Up and Morning Shift Schedule
Observes PH Holidays

With Intelligence remote jobs

Reporter (The Deal)

Microsoft Power Platform / Dynamics Developer

QA Team Leader for Private Markets