We are looking for talented and enthusiastic individuals in the UK and EU to join our growing team providing help & support to WHMCS users between 21:00 and 04:00 GMT.

The type of applicants we are looking for should be passionate about helping customers resolve issues & answering queries they have. Excellent written communication, advanced problem solving and troubleshooting skills, and being able to work independently are a must. Having experience with PHP development, and having the ability to review & understand PHP code is a bonus.

Ability and commitment is as important as current skill set. You should be highly motivated, have technical flair, an interest in all things technology, and a willingness to learn and develop new skills.

Equipment is provided; Macbook or Windows laptop and monitors. A reliable internet connection with a suitable place to work and concentrate is important.

Essential Functions

Practices the highest levels of technical competency, and uses technical knowledge to diagnose problems within customer environments
Ability to effectively analyse issues to resolve problems and report defects.
Has a high attention to detail
Maintains successful customer relationships by maintaining a feedback score of 9.00 or greater
Maintains a high level of productivity
Contributes to the company's and department's documentation efforts
Responds to forum posts
Provides support via our support desk and live chat
Offers solutions to customer problems and requirements
Adhere to the policies and procedures of the company
Exemplify the Core Values of Integrity, Respect, Collaboration and Follow-through

Additional Duties and Job Responsibilities

Experience with troubleshooting and debugging PHP and MySQL
Installation and configuration of PHP Applications within Linux and Windows environments
Familiarity of WHMCS software, configuration and implementation
Good working knowledge of HTML, CSS and Javascript

Eligibility Requirements:

High School diploma or equivalent;
One year of web hosting industry experience or other related work preferred
Previous experience building addons, hooks or modules for WHMCS preferred
Familiarity of web hosting control panels or payment gateway APIs preferred

Qualifications

Oral Communication - able to speak clearly and effectively in positive or negative situations to customers and employees
Written Communication - able to communicate effectively in all written work, utilizing proper grammar, spelling, and punctuation
Time Management- able to use time effectively in an unsupervised fashion, pursuing other activities when regular duties have reduced volume; able to complete projects in a timely manner
Planning/Organizing skills - able to prioritize work activities, use time efficiently and work through large projects in a self-motivated manner
Adaptability - able to adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events
Computer knowledge - computer proficiency, which includes knowledge of word processing and spreadsheet software; strong knowledge of electronic communication systems; able to navigate internet competently
Problem solving skills - able to identify and resolve problems in a timely manner, gather and analyze information skillfully; able to apply independent judgement on regular basis in making decisions
Interpersonal skills - able to interact with co-workers and customers in a courteous, professional and effective manner
Math ability - able to perform basic math operations; able to apply concepts such as fractions, percentages, and rations and apply them to work related situations

Travel - Occasional local and overnight travel required, including interstate travel by air

Private Healthcare Plan
Pension Plan
Life Assurance
Travel Insurance
Leave Package
Work From Home
Training & Development

WHMCS remote jobs

WHMCS Application Support Engineer (UK & EU)