Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within, has infinite growth potential, and will offer relocation. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Responsibilities
First level technical support for internal and external customer base. Responsibilities include, but are not limited to:

Day to day telephone system used internally
User Provisioning for multiple internal systems
Day to day Western Express MPLS Wide Area Network (WAN) troubleshooting
iSeries printer setup used internally
Mobile phone provisioning and troubleshooting for internal personnel
Laptop and Desktop Provisioning
Laptop and Desktop troubleshooting for internal users
Assume remote control over customers’ computers when necessary to resolve problems
Escalate cases when necessary

Qualifications and Education Requirements

High school diploma/GED required
Minimum 3-year experience in information technology or technical support
Extensive familiarity with Windows operating systems.
Working knowledge of Windows Office and Outlook 365 software options and functionality preferred

Preferred Skills

Laptop and desktop configuration knowledge
Familiarity with ScreenConnect, Spiceworks, Ring Central, Microsoft 365, and Active Directory all a plus
Ability to work with internal and external personnel in a calm, professional manner

Additional Notes:
Continue learning all aspects of Tier I Technical Support. Continue and grow knowledge of internal systems to become eligible to promote within the IT department. This is an in office position.

Schedule: Day Shift

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.

Western Express is an equal opportunity employer committed to diversity and inclusion in the workplace.

Western Express, Inc. remote jobs

Tech Support