Web Scribble is the market leader in job board software for associations. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing professionals who want to contribute to our growth.

The Customer Success team is responsible for creating deep and meaning relationships with their customers, identifying their business needs and coming up with solutions that meet their challenges. This is a critical role at Web Scribble, since it influences the overall customer experience and is responsible for retaining and expanding existing clients.

Key Responsibilities:

Deliver value to our customers by building trust and maintaining strong relationships, learning about their business priorities, and guiding them on how to best leverage the Web Scribble platform

Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product

Identify customer challenges and proactively suggest better solutions and strategies.

Onboard and assist new customers with multiple stakeholders

Simultaneously manage multiple customers who are at different points on the account lifecycle

Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepe proficiency

Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas

You Will Be Measured On:

Onboarding time
Net revenue retention
Customer satisfaction scores
Account expansion

Benefits:

Opportunity to be a part of a fast growing technology company with award winning solutions
Clearly laid out and communicated progression and promotion plan

Competitive salary + medical/dental/vision benefits
401(k)
Tons of drinks and snacks in the office
Our fancy espresso machine that makes everything from lattes to cappuccinos to irish coffees at the click of a button

Bachelor's degree required
2+ years experience in customer service, client services, consultative sales, account management, or related field
Excellent interpersonal skills coupled with effective communication skills
Self-confident, self-directed, forward thinking, detailed-oriented
Experience with salesforce.com CRM system a plus

All your information will be kept confidential according to EEO guidelines.

Web Scribble remote jobs

Customer Success / Client Services

Account Executive