About Voicepanel

AI agents for customer research

Tech description:

If you like these technologies, you’ll love working at Voicepanel: TypeScript, NextJS, Supabase, ChakraUI, and many others :) Learn the latest in building AI agents and AI applications. Build robust, realtime applications that are a delight to use.

Job description:

_Voicepanel is a Y Combinator-backed startup transforming how companies gather feedback from their customers. Our AI-native platform empowers research and product teams to precisely measure what their customers think about any topic — products, prototypes, branding, and more. We do this by automating time-consuming & expensive processes, typically performed by research agencies, with easy-to-use software._ _We are working on a $140B+ market opportunity, we’re growing fast, and we’re already selling to major brands who are shifting budgets to more modern approaches for research. We are now assembling a world-class team to help us scale. In 2025, we’ll be taking our platform to the next level by building the agent infrastructure for customer insights — enabling companies to build custom agents that bring the voice of the customer into every product decision._ As a Research Operations Manager, you’ll own systems & processes for research quality. This role is the connective tissue that ensures both our customers and respondents have exceptional experiences while helping us drive impact through automation. You’ll combine the empathy of a researcher, the rigor of an operations thinker, and the creativity of a product builder. This is not a traditional research ops role. Rather than serving a single organization, you’ll be serving 100s of organizations conducting research through our platform. And rather than working in spreadsheets & docs, you’ll learn to configure AI agents to automate work with precision. You’ll collaborate directly with the founders on identifying high-impact opportunities and also work with customers to ensure they’re getting maximum impact from our platform. ### **What You’ll Own** **1. Research quality** * Create standards & tooling to continuously monitor the quality of research on our platform. * Build new feedback loops with respondents and customers. * Champion systemic improvements to research quality, from prompt updates to new product capabilities. **2. Participant recruitment** * Maintain scalable systems to source, screen, and reward participants globally. * Collaborate with third-party research panels to streamline integrations with our platforms. * Partner with product team on making participant recruitment more effective in areas such as quotas, dynamic screening, and quality checks. **3. Feedback experiences** * Oversee respondent feedback and resolve issues to ensure fairness and trust. * Reimagine feedback collection across devices, browsers, languages, and modalities to deliver best-in-class respondent experiences. ### **What Makes You a Fit** * **Experience with research operations**: 3+ years as a Research Ops or similar role, with experience building processes & systems for participant recruitment as well as unmoderated research tools. * **Experience as a researcher:** The ideal candidate also worked as a UX Researcher, Consumer Insights Researcher, or similar. They understand what high quality research looks like and where methodological rigor is important. * **Systems mindset**: You are able to identify repeatable patterns and scale the impact of your work. You see AI not as a threat to research but as an enabler. * **Detail-oriented operator**: You take pride in smooth execution and creating delightful experiences for both customers and respondents. ### **Why this role is special** * **High impact:** Research ops is the heart of our company. This is a front row seat to the forefront of AI and shaping what the future of customer research looks like. * **Work with innovators:** You’ll get to collaborate with cutting-edge brands and researchers who are working closely with us to reimagine their research process. * **Grow with us:** This role sits at the intersection of research, operations, and AI—it’s a great way to learn and gets tons of exposure in a fast-paced startup environment. ### **Requirements** * 3+ years experience in Research Operations or similar role. * Prior experience with research recruitment & tooling. * Strong project management skills; able to manage multiple projects simultaneously. * Comfort with ambiguity in a fast-paced startup environment * Proactive problem-solver who thrives without rigid playbooks. * Excellent written and verbal communication skills. * Enthusiasm for AI tools and openness to experimenting with new technologies. * Bonus: experience building basic software and scripts. * Bachelor’s degree or equivalent practical experience. ### **Benefits** * Comprehensive health, dental, and vision insurance * 401(k) plan with company matching * Fully covered travel for team retreats and offsites

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