Senior Client Success Manager

Virtual Peaker is looking for a Senior Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future.

Role Responsibilities

As a Senior Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to:

Cultivate, manage, and expand relationships with Virtual Peaker’s innovative utility client network while maintaining a personal touch with every interaction
Oversee program rollouts and guide coordination and project management as Virtual Peaker grows its client portfolio
Collaborate with the Sales, Development, Marketing, Product, and our manufacturer network to ensure consistent expectation setting, project execution, product positioning, and contract expansion
Improve internal processes to track, manage, and respond to client questions, product feedback, and requests with an emphasis on friendly responsivity and proactive engagement
Contribute directly to the development of strategies to meet internal growth targets and the development of the department’s client satisfaction scores, standard operating procedures, and other key indicators for success
Coordinate with team members and departments to prioritize clients-reported issues and demands and maintain clear communication with clients
Other duties, as assigned, that further aid Virtual Peaker in building the utility of the future

Education & Experience

Candidate will ideally have:

Bachelor's degree from an accredited institution
8+ years of experience in consulting, customer service, sales, account management, project management, or a combination thereof
Energy/Utility industry experience required

Strong understanding of the utility/energy space

Impeccable attention to detail and follow-through
Experience and knowledge of how distributed energy resources (DERs) can be connected, controlled, and leveraged to modernize and green the electric grid
Experience working within a web-based CRM ecosystem such as Salesforce, or Hubspot.
Experience with Google Suite, Slack, and other online collaboration tools
A collaborative and growth-oriented mindset that thrives when quickly learning new things
A sense of ownership and pride in one’s performance and impact on the company’s success
A critical mind and problem-solving skills
Good time-management skills

Nice to have:

Experience working remotely
A knack for data analysis

What to expect

Full remote position, with remote-work stipend.
Competitive salary + Equity
A collaborative workplace, which will challenge you and celebrate your work
Full benefits medical, dental, vision, 401k
Generous vacation time, sick leave, and holidays
Diverse and inclusive community for everyone

Interested?

Virtual Peaker is currently a small remote-first team tackling huge problems, and that means that everyone, from the interns on up, is critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you.

Competitive Salary

Benefits: stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance.

Location: Remote

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