Associate Account Manager, Social Media Client Partnerships

Location: Remote (must be able to work in MST hours)

Job Type: Full-Time (1099)

Industry: Digital Marketing | Sales Enablement

About Viral Coach

Viral Coach helps businesses grow visibility and brand presence through organic social media, paid ads, and digital marketing strategies. Our team includes social media experts with backgrounds at Amazon, PayPal, NerdWallet, and more. We work with small businesses ($1–50M revenue) and are expanding quickly to support client growth. We run fast, hold high standards, and focus on helping clients win—without drama.

About the Role

We’re hiring an Associate Account Manager to keep client programs running smoothly across scripting, production, posting QA, and daily communications. You’ll support senior managers, maintain quality standards, and help boost client engagement and retention.

The ideal candidate is detail-oriented, proactive, and comfortable balancing client communication, content quality control, and cross-team coordination.

What You’ll Do

Reporting & Client Tracking

Update reports, dashboards, and Airtable with accurate data
Monitor client communications, response times, and activation milestones
Verify client compliance with contract terms

Program Operations

Manage client communications and route requests to the right teams
Track client account health and flag issues early
Keep dashboards and deliverables current

Content & Scripting Support

Research and draft short-form video scripts (TikTok, Reels, YouTube Shorts)
Stay on top of social trends and competitive content
Review post performance, audit profiles, and check content quality

Production Management

Review raw footage and share feedback with editors
Audit posted content and escalate major issues when needed
Provide light production support (lighting, audio, framing)

Client Collaboration

Join client onboarding calls and check-ins
Provide clear meeting recaps and action items
Work closely with production, billing, and ad teams

What Makes You Successful

Experience in social media management
Strong communication skills (written and spoken English)
Comfortable with reporting tools (Excel/Sheets; Airtable a plus)
Ability to track details across multiple platforms (Google Drive, Slack, etc.)
Organized and proactive with client-facing work

Time Commitment

Manage 20+ client accounts at once
New accounts need 12+ weeks of high-touch support before lighter maintenance
Available Monday–Friday, 9–5 (MST) for Slack and client needs
Attend daily team huddles, weekly one-on-ones, and company all-hands

Compensation

1099 contractor role, paid per active client account.

Typical workload: 20–40 accounts
Expected earnings: $48K–$96K annually

https://www.viralcoach.com/careers

Viral Coach remote jobs

Associate Account Manager