Terms of Reference (TOR): OpenLMIS Technical Manager Consultant

About VillageReach

VillageReach transforms health care delivery to reach everyone. Guided by a vision of a world where each person has access to the health care they need to thrive, VillageReach works with governments, partners, and communities to strengthen primary health care systems and improve equitable access to health products, services, and information.

VillageReach operates in the Democratic Republic of Congo, Kenya, Malawi, Mozambique, Nigeria, and the United States.

1. Purpose of the Consultancy

VillageReach seeks to engage a qualified OpenLMIS Technical Manager Consultant to provide technical and operational leadership for the implementation, optimization, and support of OpenLMIS in Nigeria.

The consultant will work closely with the National Primary Health Care Development Agency (NPHCDA), implementation partners, and technical teams to ensure effective deployment, support, integration, and sustainability of OpenLMIS within the national digital health ecosystem.

2. Scope of Work

The Consultant will be responsible for the following:

Technical Leadership & System Implementation

Lead and coordinate OpenLMIS implementation, optimization, and support activities.

Support system configuration, customization, testing, rollout, and post-deployment support.

Translate user, business, and Ministry of Health requirements into actionable technical specifications and implementation plans.

Coordinate integration planning with relevant national health information systems and interoperability platforms.

Support alignment of country customizations with OpenLMIS Core architecture and standards to maintain system scalability and upgradability.

Stakeholder Coordination & Technical Liaison

Serve as the primary technical liaison between government counterparts, implementation partners, developers, and support teams.

Bridge communication and operational gaps between technical and programmatic stakeholders.

Coordinate issue triage, escalation, troubleshooting, and resolution across helpdesk and development teams.

Support governance, implementation planning, and sustainability initiatives for OpenLMIS.

Helpdesk & User Support Oversight

Supervise and guide Helpdesk Officers, including workload coordination, escalation support, and performance monitoring.

Strengthen helpdesk and support processes, including ticket tracking, documentation, and continuous improvement initiatives.

Support end-user adoption through technical guidance and structured support mechanisms.

Capacity Building & Documentation

Coordinate and facilitate user trainings and cascading of program updates to subnational stakeholders.

Develop and maintain technical and operational documentation, guidance materials, and user support resources.

Support knowledge transfer and capacity strengthening for government and partner teams.

Monitoring & Reporting

Track implementation progress, risks, dependencies, and support issues.

Provide regular technical and operational updates to VillageReach and relevant stakeholders.

Contribute to continuous improvement initiatives and strategic planning for long-term system sustainability.

3. Deliverables

The Consultant will be expected to deliver:

Implementation and technical support plans

System configuration and rollout support documentation

Requirements gathering and technical specification documents

Integration and interoperability coordination support

Helpdesk and escalation management reports

Training coordination materials and user guidance documentation

Regular progress and risk updates

4. Required Qualifications and Experience

The ideal consultant should possess:

Bachelor’s degree in Computer Science, Information Technology, Health Informatics, Information Systems, Public Health, Supply Chain Management, or related field. A Master’s degree is an added advantage.

Minimum 3–5 years of experience supporting digital health systems, eLMIS/HIS platforms, or enterprise software implementations.

At least 2 years of experience in technical coordination or management roles, including supervision of support or technical teams.

Demonstrated experience in:

System implementation and rollout

Requirements gathering and technical documentation

Helpdesk and support management

Stakeholder coordination with Ministries of Health and partners

Issue escalation and technical troubleshooting

Strong understanding of digital health ecosystems and interoperability concepts.

Experience with OpenLMIS strongly preferred; familiarity with systems such as DHIS2, OpenMRS, ERP/WMS platforms is an advantage.

Strong analytical, communication, stakeholder management, and problem-solving skills.

Experience working within donor-funded or public health supply chain programs is preferred.

5. Reporting Line

The Consultant will report to the designated VillageReach Program Lead and collaborate closely with government counterparts, implementation partners, and technical teams.

6. Duration and Nature of Engagement

This consultancy is expected to be full-time for an agreed contract period, subject to project needs and funding availability.

7. Location

Abuja Nigeria, with possible travel to subnational implementation sites as required.

8. Application Requirements

Interested consultants are invited to submit:

Updated CV

Cover Letter highlighting relevant experience

Proposed daily or monthly consultancy rate in USD

Availability/start date

9. Safeguarding and Compliance

VillageReach is committed to safeguarding children, vulnerable adults, and communities. All consultants are expected to comply with VillageReach safeguarding, anti-bribery, confidentiality, and code of conduct policies.

VillageReach is an equal opportunity organization committed to diversity and inclusion.

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