This is a full time, permanent position working wherever you are happiest.

This role will be responsible for providing excellent customer service to all customers. This will be done by ensuring every question is answered, requests are fulfilled and advice is offered, when requested.

This role will also support the daily operational tasks needed to manage and eliminate fraudulent activity across the platform. This includes reviewing all subscription payments for suspicious activity.

You should be comfortable speaking with customers and be confident presenting to the wider business where needed. You will need to be comfortable learning new skills and demonstrating a Growth Mindset.

You will need to be a driven, resilient individual who is able to support the commercial team in their objectives as your number one priority - above and beyond anything or anyone else.

As we are a remote-only business, you must be comfortable presenting and communicating over online video conferencing tools.

Responsibilities:

Offer guidance to members and answer all of their queries via
both email and phone
Filter out fraudulent members from the platform by looking for
breaches of the T&Cs, inappropriate content and scammer
activity
Investigate member’s technical issues and liaise with the
development team to ensure these are rectified
Assist, where necessary, our outsourced moderation team in
moderating all public facing, user-generated content
Proactively process chargebacks and refunds within our
processing guidelines
Understand scammer behaviours and assist in strategies for
appropriate fraud prevention measures
Support the customer care team and B2B division in all aspects
of their role, if required

Demonstrate a welcoming and professional attitude at all times
Strong communication skills
Confident and able to work on own initiative with limited supervision
Proactive and positive 'can do' attitude
Ability to work under pressure
Working knowledge of Google docs, slides and sheets or highly confident with Microsoft Word, PowerPoint and Excel with an ability to learn quickly
The ability to communicate effectively over video conferencing
Be available to cover any work within the customer care department - including weekends and bank holidays

Venntro Media Group Limited remote jobs

Customer Success Executive (International) - $18k to $20k / year