Van Herweg Electric seeks a highly skilled and customer-focused Remote Client Services Representative to provide exceptional support to our clients, resolving inquiries and issues via phone, email, and online platforms.

Responsibilities:

Client Support:

Respond to client inquiries via phone, email, and online portals

Resolve client concerns and issues promptly and professionally

Provide accurate information on electrical services, pricing, and scheduling

Scheduling and Coordination:

Schedule service appointments and dispatch technicians
Coordinate with field staff to ensure timely and efficient service
Communicate scheduling changes and updates to clients

Administrative Tasks:

Maintain accurate client records and database updates
Process client payments and handle billing inquiries
Prepare and send client communication and documentation (e.g., invoices, receipts)

Communication and Collaboration:

Collaborate with internal teams (e.g., operations, sales) to ensure client satisfaction
Communicate client feedback and concerns to management
Participate in training and development to enhance client services

2+ years of customer service experience

Excellent communication, problem-solving, and conflict resolution skills

Ability to work independently in a remote environment

Strong technical skills (e.g., CRM software, email management)

High school diploma or equivalent required; associate's or bachelor's degree preferred

Preferred Qualifications:

Experience in electrical contracting or construction industry
Familiarity with electrical terminology and concepts
Previous experience working remotely or in a call center environment
Certification in customer service or related field (e.g., CSC, CCE)

Competitive salary ($40,000 - $55,000/year)
Comprehensive benefits package (medical, dental, vision)
401(k) matching and paid time off
Opportunities for professional growth and training
Flexible remote work environment

Technical Requirements:

Reliable high-speed internet connection
Quiet, dedicated workspace
Computer and software meeting company standards (provided)
Smartphone for company use (provided)

If you're a customer-focused and tech-savvy professional looking for a dynamic remote role, please submit your resume, cover letter, and certification records.

Van Herweg Electric remote jobs

Remote Client Services Representative