What You’ll Do:

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading environment healthy, stable, and fast. This is a hands-on, high-impact role: when the markets are open, you are our first line of defense.

Day to day, you will:

Monitor the production trading environment and respond to alerts in real time.
Triage, resolve, or escalate technical incidents under time pressure (Level 1/Level 2).
Deploy and configure proprietary and third-party trading applications.
Investigate trade and position breaks, and support back-office operations such as trade capture and reconciliation.
Assist with risk and compliance reporting.
Occasional handling of datacenter and trading desk hardware.
Write scripts to automate repetitive workflows and accelerate your own troubleshooting.
Collaborate closely with traders, clearing firms, exchanges, and vendor partners to meet business objectives.

Because this role covers the trading day end to end, it includes early market-open coverage and participation in an on-call / weekend rotation.

What You’ll Need:

2+ years of full-time, professional experience in Trade Support, Trade Operations, Application Support, or a similar production-support role.
Strong proficiency with both Windows and Linux, comfortable in desktop and command-line environments.
Solid scripting skills in one or more languages (e.g., Python, PowerShell, Bash) to automate tasks and analyze data.
Working knowledge of SQL for querying trade, position, and reference data during investigations.
Familiarity with data formats like JSON, XML, and Parquet.
Familiarity with current code generation AI tools.
A track record of troubleshooting application and OS-level issues calmly under pressure.
Strong communication skills, with a focus on resolving uncertainty and coordinating across traders, vendors, and internal teams.
Detail-oriented, with a strong bias toward documentation and repeatable process.
Ability to manage shifting priorities in a fast-moving environment.
Ability to work on-site in our Chicago office and participate in early-hours and on-call coverage as needed.
Must have valid, ongoing, unrestricted authorization to work in the United States without the need for employer-sponsored or self-initiated immigration filings.

Preferred (We'll Train the Right Person):

Experience with exchange-traded derivatives and a solid grasp of the trade lifecycle.
Hands-on experience interfacing with exchanges and clearing firms.
Familiarity with order entry and market data protocols (e.g., FIX, FIXP, MDP3, BOE, ITCH).
Exposure to observability tooling and incident-management practices.

Applicants with 3+ years of directly applicable experience are eligible for consideration at the Senior level.

What You’ll Get:

Competitive salaries and performance bonuses
Top-tier medical and dental coverage
Relocation assistance packages
Generous vacation policy
Training opportunities and continuing education
Catered lunch, snacks, and beverages
Group outings and company parties
Casual dress environment

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