We seek an experienced Customer Support Representative to join our remote global support team. Ideal candidates will have 2-4 years of Customer Support experience, at least 1 year of experience with a registrar or related domain business, and have a demonstrated interest in blockchain technologies. Startup experience is also a plus.

In this role, you’ll help users get the most from their domains by assisting with onboarding, troubleshooting, resolving domain transfer questions, wallet integrations, and all other ad hoc questions as assigned.

In this role, you will:

Deliver timely, empathetic support across multiple channels
Assist customers with Domain Registration, DNS Settings, Transfer, and Resolution issues
Guide users in setting up and managing their Blockchain Domains and Digital Wallets
Write professional end-user documentation
Collaborate cross-functionally to improve Support Tools, Documentation, and Processes
Handle Domain Abuse Cases
Stay current on the developments and changes happening within the Domain space
Assist with partner domain launches, partner domain protections, and distributions

Excellent written and verbal communication skills in English
Proven ability to troubleshoot domain lifecycle issues (DNS, WHOIS, ICANN policies)
Strong technical aptitude and curiosity about Web3/Blockchain
Comfortable using support platforms like Zendesk, Intercom, or Freshdesk
Flexible schedule for occasional weekend or on-call coverage

Nice to Have

Experience supporting Blockchain Products, Crypto Wallets, or dApps
1+ year of experience in a Domain registrar, hosting provider, or similar role
Familiarity with Decentralized Domains
Video editing/Animation skills

Competitive salary between $30 and $35 USD per hour
Fully remote team and flexible work hours
Paid time off, wellness days, retirement accounts, and parental leave
Early-stage startup culture with the ability to make an impact and grow with the organization

In this role you will be uniquely positioned to shape the future of the global domain industry!

Unstoppable Domains remote jobs

Customer Support Representative