Job Purpose

The Delivery Manager will lead the successful implementation or optimization of our solutions for clients within their designated region (North America, EMEA). Reporting to the Associate Director of Professional Services Delivery, this role will be responsible for managing projects end to end including project plans, coordinating professional services activities, and building strong client relationships to ensure successful project delivery. The ideal candidate will combine project management expertise, client relationship skills, and operational excellence to drive positive customer outcomes and on-time, on-budget project completion.

Main Responsibilities

Project Management & Delivery

Develop and maintain comprehensive project plans that align with client objectives and delivery methodology
Track and manage project milestones, timelines, and deliverables to deliver key client outcomes
Identify, assess, and mitigate project risks throughout the implementation lifecycle
Coordinate resource allocation and cross-functional team activities
Ensure project deliverables meet quality standards and client expectations
Manage scope, budget, and timeline expectations with clients and internal teams

Client Relationship Management

Build and maintain strong relationships with key client stakeholders
Conduct regular client check-ins and status meetings
Set and manage client expectations throughout the implementation process
Ensure clients are informed, supported, and aligned with project activities
Act as a primary point of contact for client implementation inquiries
Anticipate potential issues and proactively address client concerns

Implementation Leadership

Guide clients through the implementation journey from kickoff to go-live
Coordinate activities between client teams and internal functional groups
Inform clients of operating model, implementation methodology, and milestone expectations
Provide guidance to clients on implementation best practices and requirements
Manage escalations and resolve implementation challenges
Ensure smooth transition from implementation to ongoing support

Pre-Sales Support

Partner with PS pre-sales and sales teams to scoping new opportunities where needed
Contribute to the development of statements of work, including scope, effort estimates, and timelines
Participate in client presentations outlining professional services methodology and approach
Support proposal development for implementation services
Provide input on implementation feasibility and resource requirements for potential projects

Operational Excellence

Maintain accurate project documentation including plans, status reports, and meeting notes
Track and report on project KPIs and metrics
Identify and implement process improvements for delivery efficiency
Collaborate with other Delivery Managers to standardize best practices
Contribute to the development of implementation methodologies and tools

Team Collaboration & Leadership

Coordinate activities across cross-functional implementation teams
Provide guidance to Associate Delivery Managers and implementation team members
Foster collaboration between Consultants, Solutions Architects, and other team members
Communicate effectively with all project stakeholders
Contribute to knowledge sharing and team capability development

Requirements

Experience

4+ years of experience in project management, client delivery, or related roles History of successfully managing software implementation projects
Experience building and maintaining client relationships
Background in managing cross-functional teams
Experience with software implementation or SaaS deployment

Project Management Skills

Strong knowledge of project management methodologies and best practices
Excellent planning, organizational, and time management abilities
Experience managing multiple projects simultaneously
Ability to identify and mitigate project risks effectively
Proficiency with project management tools and techniques

Client Relationship Skills

Excellent written and verbal communication abilities
Strong presentation and facilitation skills
Experience setting and managing client expectations
Problem-solving and conflict resolution capabilities
Ability to build trust and credibility with clients

Additional Skills

Adaptability and flexibility in dynamic environments
Strong attention to detail and process orientation
Ability to work under pressure and meet deadlines
Analytical thinking and decision-making capabilities
Understanding of software implementation processes and challenges

Education & Certifications

Bachelor's degree or commensurate experience required
Project Management Professional (PMP) certification or equivalent preferred
Agile/Scrum certifications a plus

Travel Requirements

Willingness to travel up to 20% (domestic and international) to support client engagements

Location

Flexible with preference for major business hubs in North America (ET)

Why Work for Unily?

In addition to a generous base salary and commission plan, here are somethings we think you will love:

Our awesome team culture. We are focused on achieving results as a team and having fun whilst we do it. You won’t find a friendlier or more dedicated bunch of people.

Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.

The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.

Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work.

We offer a fantastic suite of benefits: 23 vacation days, 10 sick days, 1 annual volunteer day and 1 day off for your birthday! We offer medical, dental and vision coverage at 96% of the payroll cost at the employee-only coverage level and cover 80% for employee plus dependent levels. 1x your annual salary in Life and AD&D coverage at no cost to you. 5% match on your 401(k) and no vesting schedule after your first 90 days.

Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.

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About Unily
With 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster.

Unily is a five‑time Leader in Employee Experience, recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience‑Centric Intelligent Digital Workspaces 2025. This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise‑grade performance. Unily also holds the prestigious ClearBox “Intranet Choices 2025” award. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

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