About Trigger.dev

Build and deploy fully‑managed AI agents and workflows

Tech description:

Job description:

### **About Trigger.dev** Trigger.dev is a developer platform for building and running AI agents and workflows. We provide everything needed to create production-grade agents: an SDK, deploying, scaling, monitoring, and debugging them without needing to manage any infrastructure. Trigger.dev was created during the Y Combinator W23 batch and launched with the biggest Show Hacker News post from a YC company in the past year. Since then, we’ve amassed over 12,000 GitHub stars and have raised a $3.5M seed round, backed by world-class investors. ### **About the position** We’re growing fast and keeping up with our support demand is a high priority. We are seeking Support Engineers to provide world-class **developer support** for anyone experiencing issues or seeking guidance when using Trigger.dev. ### **What you'll be doing** * Provide timely responses to support cases for a variety of topics, from customer bugs and issues to billing, optimizations and implementation questions. * Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific team members. * Monitor multiple feedback channels, e.g. [Discord](https://trigger.dev/discord), [Github Issues](https://github.com/triggerdotdev/trigger.dev/issues) & [Discussions](https://github.com/triggerdotdev/trigger.dev/discussions), and our [public roadmap](https://feedback.trigger.dev/). * Fix and improve the product and docs from customer feedback, and broadcast to the community when issues have been fixed. * Identify where internal tooling might be developed or used to improve support efficiency. * Reproduce issues, create test cases and improve test coverage. ### **You really need to have** * Experienced in customer support, with experience providing developer support to technical customers. * Excellent communication skills and fluency in English. * You're familiar with TypeScript and frameworks like React, Remix, and have experience with Node.js. * Skilled using relational databases, ideally Postgres. * Experienced working with GitHub Issues and Discussions. * You want to contribute to the overall success of the company, including contributing to improving the SaaS side of the business, customer signups, activation and growth. ### **You'll be an amazing fit if** * You’ve worked at a high-growth SaaS company. * You’ve previously been a venture-backed startup founder. ### **Salary** We use PostHog's [salary calculator](https://posthog.com/handbook/people/compensation) to benchmark fair and transparent compensation which varies based on employee location and level of experience (this role falls under "Support Engineer"). ### **Benefits** * **Generous compensation** - We hire the best talent and pay to reflect that. * **ESOP** - Receive ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. * **Async working** - Need a heads-down day or meeting-free days to stay productive? No problem! * **Home office** - We will help provide equipment for a comfortable setup so you're as productive at home as you are in the office. * **Professional development** - An annual education allowance to spend on learning such as courses, books, conferences, or anything that supports your growth. * **Pension and 401k contributions** - Enroll in our company pension scheme or we'll contribute directly to your private pension. ### **Our values** * **We are proud to be open source** - We believe in the open source community and building a great free-to-use product. We encourage community contributions and are public about what we are building. * **We ship uncomfortably fast** - As a startup, moving fast is key. We are pragmatic about what we build, when we build it, and value iterative development above all. * **Working autonomously** - We don’t tell you what to do. We decide as a team what will have the biggest impact for our customers and prioritise what we work on from that.

Skills:

Node.js, React, TypeScript, PostgreSQL

Trigger.dev remote jobs

Support Engineer at Trigger.dev (W23)