General overview

Treon is a leading technology company that helps businesses enhance their physical operations through Treon Connect, a platform designed to boost operational efficiency by utilizing data-driven automation to extend machine lifespan, monitor assets, increase productivity, and ensure safety. Serving various industries, Treon empowers companies to leverage data-driven automation for better outcomes.”

We are a diverse multi-cultural team - we are better together. We value collaboration both internally and with our partners. We are committed to doing the right thing, making smart choices that benefit us, our partners and the world.

We’re now looking for aCustomer Success Engineer to join our Global Customer Success team and supportour customers and sales organization across a range of activities, includingpre-sales engagements, customer onboarding, technical presentations, and ongoingcustomer support.

Overview

As a Customer Success Engineer, you will be the technical bridge between our product and, sales and customers, ensuring smooth onboarding, effective support, and long-term customer satisfaction. You’ll work hands-on with our predictive maintenance solution and asset tracking product range, helping our sales on pre-sales phase to understand solution benefits and features, guide and solve our customers' troubleshoot issues, optimize usage, and gain value from the platform. This role is ideal for a technically skilled, customer-oriented individual who enjoys solving problems, sharing knowledge, and contributing to continuous improvement in a fast-paced SaaS/PaaS environment.

Perfect Candidate

You are a technical person with good inter-personal skills combined with expertise on IoT and Predictive Maintenance or Industrial Operational Technologies. You are a solution-oriented, self-motivated and curious team player who takes ownership and continuously seeks to improve our working methods. You are committed to continuous learning, keeping up with current and emerging trends and technologies. You recognize that customers are our most valuable asset. You have demonstrated success and passion in your area of interest, and you are excited to travel to customers when needed to conduct site surveys, install systems, troubleshoot and present our solution to the customers.

Qualifications:

Degree in software engineering or equivalent diploma
3+ years of experience in similar role
Experience working in Linux environment, Linux CLI
Basic knowledge of MQTT. Knowledge in Python, JavaScript and networking is a plus.
Previous experience in a customer care
Basic understanding on predictive maintenance or other OT technologies
Strong communication and interpersonal skills, with the ability to work effectively with remote cross-functional teams.
Ability to travel to customers approximately once a month (EMEA / ME / APJ)
Strong problem-solving and analytical skills
Familiar with MS Office Products and modern Gen AI tools
Desire to present technical solutions for customers
Excellent spoken and written English. Other languages are a plus.

Key Responsibilities:

Weekly pre-sales technical support with our sales team on customer calls
Daily customer support activities with our Customer Success team for our global customers
Customer onboarding training
Site surveys, installation, and system setup assistance for customers
Conduit between customer issue resolution with our R&D for issue resolution
Technical solution and product presentations at events and for customers
Customer communication for technical resolution
Customer solution and product requirements definition (“needs to win”)
Investigate customer support cases
Communicate with customers by email and Teams meeting
Write articles for customer-faced product documentation

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