About TransLution™ Software

TransLution™ Software is a provider of configurable shop floor automation solutions designed to enhance operational efficiency in manufacturing and warehouse environments. Our established platform integrateswith enterprise resource planning (ERP) systems, delivering real-time data, improved operational visibility, and practical workflow automation tailored to diverse business needs.

Position Overview

We are seeking a skilledTechnical Support Engineer to provide ongoing technical support and enhancement services for TransLution's manufacturing automation solutions across North America. This role combines technical problem-solving with client relationship management, serving as the primary technical contact for clients after initial implementation. The ideal candidate will have strong SQL skills, general ERP knowledge, and the ability to troubleshoot complex technical issues while maintaining excellent client relationships.

Primary Responsibilities

Technical Support & Maintenance

Provide ongoing technical support to clients for TransLution™ solutions post-implementation
Troubleshoot system issues, perform fault-finding, and resolve technical problems
Monitor system performance and proactively address potential issues
Maintain and update existing configured solutions based on client needs

Solution Enhancement & Modification

Implement minor modifications and enhancements to existing configured solutions
Develop SQL queries, reports, and database modifications for client-specific requirements
Extend functionality of existing solutions within established parameters
Test and validate changes before deployment to client environments

Implementation Support

Provide remote technical backup during go-live activities
Assist Senior Implementation Consultants with technical aspects of project delivery
Support User Acceptance Testing (UAT) and technical validation processes
Provide on-site support when complex technical issues require hands-on resolution

Client Relationship Management

Serve as primary technical point of contact for assigned clients post-implementation
Manage client expectations regarding technical capabilities and timelines
Document client requests and coordinate with internal teams as needed
Provide technical training and guidance to client users

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience)
3-5 years of experience in technical support, software development, or ERP systems
Advanced Microsoft SQL skills including complex queries, stored procedures, and database troubleshooting
Solid understanding of ERP systems and manufacturing processes (work orders, inventory, production workflows)
Experience with SQL Server-based ERP systems (e.g., Microsoft Dynamics 365/Business Central, SYSPRO, Sage, Epicor, Acumatica)
Strong analytical and problem-solving abilities with attention to detail
Excellent communication skills with ability to explain technical concepts to non-technical users
Customer service orientation with experience managing client relationships
Ability to work independently and manage multiple client requests simultaneously
Willingness to travel occasionally (10-20%) for on-site support

Preferred Qualifications

Manufacturing or industrial background with shop floor experience
Experience with system integrations and API connections
Previous technical support or customer success role experience
Familiarity with manufacturing automation, MES systems, or warehouse management solutions
Database administration or development experience
Technical certifications related to SQL Server or ERP systems

What We Offer

Opportunity to develop expertise in proven manufacturing automation technology
Direct client interaction with long-term relationship building
Balanced work environment with primarily remote support and occasional travel
Professional growth within an established technology company
Collaborative team environment with experienced technical specialists

Attractive salary with performance-based rewards
Extensive benefits package
Paid Time Off (Vacation, Sick Leave & Holidays)
Opportunities for professional growth
Contribute directly to client success

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