About the Opportunity

A leading Australian financial institution is seeking an experienced Program Director to lead delivery of a significant regulatory transformation program focused on scam prevention, fraud management and customer protection.

This is an executive-level leadership role overseeing an established program transitioning from strategy into long-term delivery. You'll provide governance and oversight across multiple workstreams, drive enterprise-wide alignment, and ensure delivery against regulatory obligations and customer protection outcomes.

What You'll Be Doing

Lead end-to-end delivery of the Scams Prevention Framework program across the organisation
Provide strategic leadership and oversight across concurrent workstreams spanning Financial Crime, Risk, Fraud Operations, Digital, Mobile, and Learning & Development
Chair Steering Committee meetings and executive governance forums
Prepare executive briefings, recommendations and status updates for senior stakeholders
Manage strategic dependencies, risks and issues across the program landscape
Ensure alignment between program outcomes, regulatory obligations, business priorities and customer protection objectives
Oversee governance, reporting, benefits realisation and program performance management
Lead and direct Program Managers, Business Analysts and workstream leaders
Drive enterprise-wide stakeholder engagement across business, technology, operations and risk functions
Support implementation activities across Australian and New Zealand operations
Maintain accountability for delivery outcomes across scope, schedule, risk and regulatory commitments

15 years leading large-scale enterprise programs and strategic transformation initiatives
10+ years operating at Program Director level
Proven success delivering complex transformation programs within banking or financial services
Strong understanding of financial services products, operating models and governance frameworks
Experience in one or more of: Fraud Operations, Financial Operations, Payments, Digital Transformation
Track record delivering regulatory, compliance, financial crime or risk transformation programs
Significant experience in large, complex, matrixed organisations
Demonstrated capability managing multiple workstreams and strategic dependencies simultaneously
Strong governance, risk management and executive reporting experience
Proven ability to engage Executive Leadership Teams and chair Steering Committees
Deep understanding of Australian financial services regulatory environment
Exceptional written, verbal and presentation skills
Strong commercial acumen and ability to influence without direct authority

Nice to Have

Scam or fraud prevention program delivery experience
Experience transitioning programs from strategy phase into delivery
Banking sector background
Knowledge of Australian and New Zealand regulatory environments
Program certifications (PgMP, PMP, AIPM ExecPD)
Fraud industry accreditations (CFE, CAMS)
Large-scale customer protection or regulatory reform program leadership

About Towcha People

Towcha People is an Indigenous-owned recruitment business with a strong focus on fair access to opportunity. We work across enterprise and government clients placing technology professionals into roles that value capability, integrity, and outcomes.

We recognise that diverse perspectives fuel innovation, and that women and people of colour are less likely to apply unless they meet every qualification. We encourage you to apply even if you don't meet every requirement. If you have the capability and the intent, we want to hear from you. You might be the right person for this role or another opportunity we are supporting.

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