WHO ARE WE?

Our vision is to transform human behaviour into actionable intelligence.

SQREEM is a leadingCognitive AI company specializing in deliveringBehavioral Intelligence, a transformative approach to understanding, mapping, and predicting human behavior.

Using our proprietaryCognitive AI model, we process over 4 billion unrelated and unstructured data signals daily from the Open Web across 70+ countries. By decoding patterns, uncovering intent, and analyzing behaviors, we transform vast, complex datasets intoactionable intelligence that businesses rely on to make smarter, more precise decisions.

Our innovative technology powersONE, our proprietary end-to-end platform, which enables organizations to turn complex behaviors into clear, data-driven insights. From understanding audience intent to curating highly refined segments, ONE bridges the gap between data and decision-making, empowering businesses to unlock meaningful engagement at scale.

The result is the world’s largest library of privacy-first,non-PII, GDPR-compliant intent and demographic signals, including ID-free cohorts that meet the highest global privacy and security standards, such asHIPAA, COPPA, GDPR, andISO-27001.

To reach an under 18 audience, our platform, TotallyAwesome, is a contextual-first marketing solution that enhances ad effectiveness without using personal data and guarantees 100% brand safety. By combining human moderation, AI and psychological expertise, we deliver the right content to the right audience at the right time. Our multi-channel solutions reach over 600 million monthly users in APAC across apps, sites, YouTube, gaming, and influencers.

WHAT WILL YOU BE DOING?

The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes using the SQREEM platform.

This role goes beyond traditional account management. The CSM acts as astrategic operator, helping customers translate audience intelligence into live campaigns, optimize performance, and scale investment over time.

You are the bridge betweenplatform capability and real-world results.

How will YOU contribute to the Team?

1. Drive Customer Outcomes & Platform Adoption

Own the success of assigned accounts by ensuring customers:

Launch campaigns successfully within the platform
Understand how to translate audience intelligence into activation
Increase spend and usage over time

You will guide customers from insight → activation → optimization → scale.

2. Act as a Strategic Advisor to Customers

Support customers in:

Audience strategy and persona development
PMP deal structuring and activation
Campaign optimization and performance interpretation

This is not support—it’s consultative enablement.

3. Manage Customer Health & Retention

Monitor and act on key indicators:

Platform usage and engagement
Campaign activity and spend trends
Frequency of logins and workflow completion

Proactively intervene before churn risk appears.

4. Drive Revenue Expansion Within Accounts

Identify and execute opportunities to grow:

Campaign budgets
Platform usage across teams
New use cases (CTV, programmatic, cross-channel activation)

The goal is to turn customers into long-term growth partners.

5. Partner Cross-Functionally

Collaborate with:

Sales → for upsell and expansion opportunities
Product → to relay customer feedback
Platform team → to ensure campaign success

You are the voice of the customer internally.

Success Metrics

Customer retention rate
Growth in customer spend (expansion revenue)
Platform adoption and usage rates
Time to first campaign activation
Customer satisfaction (CSAT / NPS)

WHO ARE WE LOOKING FOR?

3–7 years in Customer Success, Account Management, or Programmatic Media
Strong understanding of DSPs, PMPs, and media activation workflows
Ability to translate data into actionable insights
Experience managing agency or brand relationships
Highly proactive, structured, and commercially minded

WHY THIS ROLE MATTERS

SQREEM doesn’t just provide data—it enables action. The Customer Success Manager ensures customers unlock that value, turning platform usage into measurable business outcomes and long-term growth.

OUR ETIQUETTE

We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. In our culture, we live by the following values:

Innovation & Agility
Teamwork & Collaboration
Data Integrity & Ethics
Results driven performance
Human by design

Our people are at the heart of what we do and the driving force behind our growth and success. We value our culture as the lifeblood of our business and work hard every day to maintain this as we continue to grow and scale our team. We believe in offering opportunities to learn and grow every day, and we have a strong track record in developing great people.

We are proud to be an equal opportunity workplace. We review job applications without regard to their race, color, religion, gender identity, national origin, citizenship, age, and marital status.

PERSONAL ATTRIBUTES

You are self-starter, independent, and problem-solving. You consider yourself a high-performance personality
Understand what it means to deliver excellence.
Good sense of humor and ability to stay calm under pressure.
Well-organised with excellent communication and time management skills.

WHAT CAN WE OFFER YOU

Social work environment
Flexible working arrangements
Mentorship programs
Remote working support across multiple markets
We are a team of passionate experts. We are not just leading this industry; we are defining it.

Please send us your resume in English to careers@sqreem.com

TotallyAwesome remote jobs

Customer Success Manager