Job Title: Shop Support Manager (Field Operations) GTA - Remote

Tommy Gun’s is rapidly expanding global franchise that currently operates over 90 barbershops in Canada with locations in the US, Australia and New Zealand too. We’re growing fast, and we’re looking for someone who wants to grow with it.

This is not a sit-behind-a-desk role. You’ll be in shops, working with franchisees, solving real problems, and driving results where it actually matters.

If you’re the type of person who:

Takes initiative without being asked
Moves fast and figures things out
Builds relationships quickly
Wants to own outcomes, not just tasks

Keep reading.

What you’ll actually do

This role is about execution.

Work directly with Business Owners to improve shop performance
Get into locations regularly, build trust, and influence behaviour
Identify gaps in operations, service, and sales, then fix them
Drive revenue through better execution of the model (service, retail, experience)
Hold people accountable without damaging relationships
Support rollout of new programs and initiatives
Use data (NPS, sales, KPIs) to guide decisions and action
NPS is a core driver of growth and guest loyalty in our system

What success looks like

Shops run tighter, cleaner, and more consistently
Sales improve through better execution, not just traffic
Business Owners trust you and actually listen to you
You become the go-to person in your region

Who this is for

This is not a “wait for direction” role.

You’ll do well if you:

Are early in your career but hungry to grow fast
Have strong people instincts and aren’t afraid of tough conversations
Can walk into a shop and immediately see what’s broken
Take ownership without needing constant oversight
Like being in the field more than behind a desk

Experience

2–5 years in retail, hospitality, or service-based operations
Multi-unit experience is a bonus, not required
Strong communication and relationship-building skills
Comfortable with travel across the GTA and eastern Canada

Why this role is different

You’ll work directly with operators and see the impact of your work
You’ll learn how a franchise system actually runs
You’ll have a clear path to grow into more senior roles
You won’t be stuck in meetings all day

Comp & details

Salary: ~$65,000
Remote, with regular travel to shops across the GTA, eastern Canada as well as visits to our head office in Kelowna, BC
Health benefits, RRSP matching, and product perks

Tommy Gun's Original Barbershop remote jobs

Shop Support Manager

Brand Experience Specialist - Toronto

Brand Experience Specialist - Calgary

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