Account Director

Location: Toronto (Hybrid; 3 days on-site/week)
Experience Level: 10+ years in marketing/advertising (agency experience required)
Start Date: June

About the Role

The Turn Lab is looking for a seasoned, strategic Account Director to lead senior client relationships and drive integrated marketing solutions across key accounts.

This is a leadership role for someone who can step into senior client conversations with confidence, bring clarity to business challenges and guide multi-disciplinary teams toward smart, integrated solutions.

You’ll act as a trusted senior partner to clients, responsible for both the health and growth of accounts, while ensuring the agency delivers work that is strategically sound, creatively strong and operationally excellent.

This role requires someone who is comfortable setting vision and direction, rolling up their sleeves when needed and helping teams connect the dots across strategy, creative, media and production.

If you’re a natural leader who loves solving complex business problems, building strong client partnerships and elevating the thinking of those around you, this role is for you.

About Us

We’re not your typical agency. The Turn Lab is a hybrid of consultancy, creative, media and technology – built to solve real business problems.

We’re a team of curious, driven and collaborative thinkers who value smart ideas, integrated execution and continuous learning. We move quickly, challenge convention and work closely with our clients as true partners.

What You’ll Do

Client Leadership & Partnership

Lead and grow senior client relationships with trust, credibility and strategic authority
Act as a senior advisor to clients, providing clear POVs and business-focused recommendations
Own overall account health, performance and long-term growth
Navigate complex client environments and senior stakeholder relationships with confidence
Identify and unlock new opportunities for account expansion and partnership growth
Ensure clients see TTL as a true strategic partner, not just a vendor

Strategic Business Leadership

Translate complex business challenges into clear, actionable agency direction
Provide an overarching view of client business needs, priorities and opportunities
Partner closely with strategy team to guide integrated thinking and campaign direction
Ensure all work is rooted in insight, aligned to business goals and built for impact
Bring forward proactive ideas that help clients solve real business problems
Stay deeply informed on client industries, competitors and market trends

Team Leadership & Mentorship

Build a culture of accountability, curiosity and solution-oriented thinking
Coach teams to move beyond execution into strategic thinking
Provide ongoing feedback, development and leadership support
Act as a key leader within the broader agency leadership team

Integrated Delivery & Operational Excellence

Oversee the successful delivery of integrated campaigns across multiple disciplines
Ensure strong alignment between creative, strategy, media, production and project management
Maintain accountability for scopes, budgets and profitability across accounts
Ensure work is delivered on time, on brief and at a consistently high standard
Help refine and improve internal processes to drive efficiency and quality
Manage workload planning and ensure realistic expectations across teams and clients

New Business & Agency Growth

Play an active role in new business opportunities and pitches
Identify organic growth opportunities within existing accounts
Contribute to agency positioning, thinking and strategic development
Represent TTL in senior client conversations and industry-facing moments

What You’ll Bring

10+ years of experience in marketing/advertising with strong agency background
Proven success leading complex, multi-disciplinary accounts and integrated campaigns
Strong strategic thinking and ability to solve complex business problems
Excellent client leadership and senior stakeholder management experience
Confident, persuasive communicator with strong executive presence
Demonstrated ability to develop and lead high-performing teams
Strong commercial acumen and experience managing budgets, scopes and profitability
Ability to balance high-level strategy with hands-on leadership when needed
Collaborative, grounded and solutions-oriented leadership style

Why You’ll Love Working Here

Competitive compensation and benefits
Hybrid work model with flexibility
Opportunity to lead meaningful, integrated, high-impact work
Collaborative, entrepreneurial and fast-moving team culture
Real influence on client business outcomes and agency growth

How to Apply

If you’re excited to lead senior client relationships, solve complex business problems and elevate integrated thinking across teams, we’d love to hear from you. Please submit your resume and a brief cover letter outlining your experience in the role.

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