This opportunity is for aHead of Client Services and Growth who is a seasoned professional with strong experience leading account managers and clients on complex portfolios.

You must be technically proficient in modern web and AI practices and be adept at developing and maintaining technology centric consultative sales. Your knowledge and experience in technical consultative sales will be highly applicable to this role.

In this role, your direct or equivalent experienceleading client relationships for complex strategic programs involving multiple stakeholders and multi-year initiatives will be a valuable asset. This role will make use of your diverse skillset and experience, and providesexcellent opportunities for professional growth.

Note that this is aHybrid role and requires regular onsite work to be performed at our Barrie, Ontario office location.

If you're applying, you should:

Have a strong commitment to providing a uniformly outstanding customer experience combined with account management experience
Be a people person with an exceptional ability and strong experience building and cultivating long-term relationships and trust with sophisticated clients
Thrive in a fast-paced environment
Have exceptional verbal and written communication skills
Have strong computer, web and research skills that are augmented with demonstrable modern AI research skills
Be organized and self-managing
Have a desire to learn and grow with the agency
Be located in the Greater Toronto Area or willing to relocate

Core Responsibilities

Client Services Leadership:

Own the strategic and operational oversight of all client relationships, ensuring unwaveringly exceptional satisfaction, retention, and account health across the agency portfolio.
Lead, coach, and grow our client service team, including performance management, hiring, and skills development.
Classify accounts by tier and lifecycle stage, and develop tailored growth and service plans for each.
Act as the escalation point for client issues, resolving challenges with clarity and diplomacy.

Account Growth & Revenue Expansion:

Build and execute account development plans to identify upsell and cross-sell opportunities within existing accounts.
Own client P&Ls, forecast revenue growth, and partner with delivery leads to align commercial goals with project execution.
Ensure any revenue expansion is matched with capability, capacity, and delivery excellence—never selling what we can’t deliver.

New Business Development:

Lead agency new business efforts, from prospecting and positioning through to pitch and close.
Develop and maintain a pipeline of qualified opportunities, ensuring alignment with agency strengths and strategic direction.
Write and oversee the creation of compelling proposals and responses to detailed and technically complex RFP’s that are successful, with the strategic rigor and polish our brand demands.

Marketing Strategy:

Own and evolve the agency’s B2B marketing plan, including campaigns, thought leadership, events, and partnerships.
Collaborate with internal subject matter experts to turn insights into marketing assets that attract and convert ideal prospects.
Track marketing performance and ROI, and adapt strategies in response to what’s working.

Accountability for End-to-End Client Experience:

Bridge sales and delivery by aligning what’s promised with what’s delivered—owning the full client journey from pitch to partnership.
Instil a culture of ownership, responsiveness, and commercial empathy across the client team.

Desirable Experience & Traits:

Enterprise-level selling experience within highly integrated web digital ecosystems.
Experience and knowledge with CMS platforms, Sanity and Drupal, and the ability to confidently draw correlations between business requirements and how CMS services meet those needs
Proficiency with AI, particularly LLMs and related tools, for workflow automation, proposal generation, or marketing applications.
Strong design sensibility—able to shape presentations, proposals, and marketing materials that visually reflect a premium, modern brand.

Has experience working on complex strategic programs involving multiple stakeholders and multi-year initiatives
Has strong technical sales experience with Drupal CMS and Sanity CMS, or related technologies
Possesses a technical understanding of website development technologies
Has excellent oral and written skills with the ability to communicate complex issues and influence others internally and externally

Education and Experience Requirements

Bachelor’s degree in Computer Science, Design, Engineering, Information Technology, or a related technical discipline, or an equivalent combination of education and extensive professional experience in technical consultative sales.
3 years professional agency design experience
3 years demonstrable experience managing relationships and partnerships in the web, tech, AI, design, e-commerce, or digital products industry in a busy agency environment
2 years experience in B2B marketing or product management
Demonstrable experience leading and writing successful proposals and/or responses to complex technical RFP’s

At Therefore we make smart and beautiful experiences for the web. We do this through building large-scale websites, scalable e-commerce solutions, and modern web applications that work well for real people. Simply put, our mission is to humanize how people communicate, interact, and transact online.

Perks & Benefits of Working at Therefore

Professional Development - Guaranteed professional development opportunities, continuously grow and learn and challenge yourself in your field.
Flexible Opportunities - Experiment with new techniques, wear multiple hats, and learn about new disciplines.
Great Health Plan - We provide a fully featured health plan for employees including dental and life insurance.
High-Profile Clients / Interesting Projects - We work with amazing clients, many of which are household names. Our projects are often challenging and complex. We work closely with our clients to build deeply integrated platforms and products.
Training and Learning - We believe strongly in continuous learning and evolution of our skillsets and practices.

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