Jack Burton, CEO / Managing Director

Job Title: CEO / Managing Director
Company: Jack Burton (Backed by The49 Ventures)
Location: Remote (US time zone preferred)
Industry: Customer Service, AI, SaaS
Compensation: Competitive base salary with significant co-founder equity vested over 4 years

About Jack Burton

Jack Burton is a next-generation, AI-powered customer service enhancement tool designed to assist human agents in live call environments by auto-filling information, reducing customer repetition, and empowering agents to focus on authentic human interactions. Backed by The49 Ventures, we’re currently in early-stage development with two pilot partners in the insurance and legal sectors in the USA. Our vision is to set a new standard in customer service for regulated industries and beyond, leveraging AI to boost service quality, accuracy, and efficiency.

Role Overview

We’re looking for an ambitious and experienced strategic leader to drive Jack Burton’s strategic growth, drive commercial deals, and expand our presence in a competitive and evolving market. This role will involve shaping an early-stage business from the ground up, supported by a co-founder and expertise from the team at The49 Ventures. Joining Jack Burton during the close of our Seed Funding round, you will assume a pivotal leadership role with significant equity and a co-founder title.

Key Responsibilities

Commercial Growth: Acquire new clients and expand partnerships with existing pilot partners. Develop and execute commercial strategies to drive revenue and scale.
Business Strategy & Vision: Define a roadmap that balances speed-to-market with strategic depth, ensuring category ownership in regulated industries while exploring broader applications.
Ownership of P&L: Take full accountability for the company’s financial health, overseeing budgeting, forecasting, and ensuring profitability as Jack Burton scales.
Fundraising & Investor Relations: Lead fundraising initiatives, maintaining relationships with investors and preparing for a Series A fundraise 18 to 24 months post-joining.
Team Building & Leadership: Recruit, mentor, and manage a high-performing team across product, marketing, sales, and client success.
Market and Competitor positioning: You would live and breathe industry trends and knowledge of competitors, adapting our strategy to maintain a competitive edge.

About You

Ready to Take the Leap: You understand the risks and rewards of an early-stage business. With a Seed round secured for 18-24 months of runway, you’re committed to making Jack Burton a market leader.
Not Afraid to Knock Down Doors: The team is capable and operational, but we need someone to drive deals, deepen market penetration, and push us forward with commercial strategy.
Able to Lead the Vision: You can align the team with your vision, manage investor expectations, and chart a course for a successful Series A raise within 18-24 months.
Passionate about Customer Experience and AI: You’re excited by the opportunity to improve customer service through AI and to deliver scalable, impactful solutions.

Ideal Qualifications

Proven Startup Leadership: Experience as a C-suite, MD, or senior leader in an early-stage tech startup, ideally in a SaaS or AI company, with a record of significant growth.
Track Record in Commercial Deal-Making: Demonstrated success in securing and managing complex B2B deals, ideally within regulated sectors such as finance, insurance, healthcare, or legal.
Strategic and Operational Expertise: Capable of driving growth while laying the foundation for sustainable success and a strong operational structure.
Industry Knowledge: Familiarity with regulated industries is essential. Experience with customer service or call center environments is highly desirable.
Technical Acumen: Strong understanding of SaaS, AI, and enterprise tech. Experience with data privacy, compliance, and security in regulated markets is a plus.

Compensation and Benefits

Competitive Package: Attractive base salary and substantial equity vested over time.
Impact and Influence: Join as a leader and potential co-founder, making strategic decisions that will shape the company’s future.
Growth Potential: An opportunity to lead a pioneering AI company with broad market potential, backed by The49 Venture Studio.
Flexible Work Environment: Remote work with a US time zone preference, allowing you to balance work and life while driving business growth.

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Jack Burton, CEO / Managing Director