About the Job

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About the Hiring Company

A rapidly scaling tech-enabled logistics company providing 3PL services (storage, order preparation, fulfillment, and shipping) tailored for e-commerce brands and online retailers. With operations across Southern and Central Europe, the company empowers merchants—small and large—to run efficient logistics without needing an in-house tech or ops team.

Backed by a strong investment group, it combines startup agility with long-term business vision, offering an exciting opportunity to join a fast-moving, innovation-driven environment.

About the Role

As a Customer Onboarding Specialist, you will play a pivotal role in helping e-commerce clients successfully onboard onto our logistics and fulfillment platform. From guiding their technical setup to ensuring smooth integration with their shop systems, you’ll be the go-to expert supporting both the technical and human side of onboarding.

You’ll work with APIs, plugins, helping clients with no in-house IT team feel confident and fully operational.

Your Responsibilities

Onboarding & Technical Setup

Act as the primary point of contact during onboarding
Guide clients through system integration, setup, and platform use
Assist with API integrations, custom configurations, RESTful testing (Postman) and data mapping (JSON/XML)
Configure plugins and settings for WooCommerce, Shopify, and other platforms
Track client progress using tools like HubSpot or Confluence

Enablement & Training

Deliver tailored walkthroughs, onboarding materials, and 1:1 training sessions
Ensure customers understand how to navigate the platform and tools independently
Provide helpful tips for optimizing operational flows

Customer Collaboration

Follow up proactively to ensure timelines are met
“Own” each new customer until full setup and success is achieved
Collaborate closely with Operations, Tech and Support teams
Identify blockers and escalate technical issues when needed

Continuous Improvement

Monitor recurring onboarding pain points
Share feedback with internal teams to enhance processes, documentation, and tools

What We are Looking For

Must-Haves:

Experience in onboarding, customer support, technical account management, or similar roles
Familiarity with APIs, JSON, XML, Postman, and web integrations
Understanding of e-commerce platforms like WooCommerce, Shopify or similar, would be a plus
Ability to manage multiple client setups in parallel
Strong communication and organizational skills (both in Greek & English)
Proactivity, accountability, and “get-it-done” mentality
Interest in working with growing e-commerce brands

Nice to Have:

Experience working in a logistics, SaaS, or e-commerce environment
Exposure to CRM tools (e.g. HubSpot), documentation (e.g. Confluence)
Previous involvement in setting up plugins or integrations without coding
A future interest in launching or working with e-commerce businesses
Background in business, operations, or IT

Why Join Us

Hands-on experience across the full e-commerce and logistics lifecycle
Work closely with decision-makers and shape how onboarding is done
Part of a small, passionate team that values initiative and autonomy
Enjoy a 9–5 workday in a hybrid setup, combining flexibility with collaboration
Work in a startup culture backed by solid investment and long-term vision

If you are tech-comfortable, love helping others succeed, and want to play a central role in delivering smarter logistics for e-commerce — we would love to hear from you.

Apply now and help shape the future of e-commerce operations: info@talentwisehub.gr

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Customer Onboarding Specialist