Under general supervision of the Communications Manager, Communications Supervisor, and/or Communication Center Lead, the Customer Service Representative (CSR) is responsible for answering and triaging all undirected calls coming into the Communications Center and directing them to the most appropriate resource.

Compensation:

Customer Service Representative wages start at $24.50/hr.

Essential Duties & Responsibilities:

Able to operate a multi-line, computerized phone system as well as radio communication equipment
Able to navigate multiple screens and software/computer programs while simultaneously documenting all phone and radio communication using a computer aided dispatch (CAD) program
Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with all callers
Develop a high degree of familiarity with Company service areas and medical facilities
Demonstrate exceptional customer service skills with both internal and external customers
Comply with all Company and customer policies and procedures as they pertain to the coordination of patient referral and transport
Demonstrate the ability to professionally manage difficult interactions and effectively direct the flow of conversation
Attend all mandatory meetings and trainings
Perform all other duties as assigned

High School Diploma, GED, or equivalent
Minimum of one (1) year of previous multi-line telephone experience or prior EMS experience
Ability to type a minimum of forty (40+) words per minute
Demonstrate ability to communicate clearly and professionally both verbally and in writing
Proficient computer skills including Microsoft Office, email, and spreadsheet software programs
Ability to accurately take incoming request while simultaneously documenting the information electronically

Flexible work schedule
Competitive salary
Opportunity for growth and advancement
Work from the comfort of your own home

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