Manage and support multiple (2-5) concurrent digital product development projects
Lead teams comprised of developers, designers, and researchers responsible for building and launching products
Collaborate with discipline leads to create team agreements, procedures, and policies
Facilitate daily rituals across client and project team, unblocking work and demonstrating continuous progress
Assess client's requirements, align on scope and budget estimates, and create project plans and schedules
Respond to, resolve, and/or escalate client and team issues throughout project implementation
Troubleshoot and recommend solutions to implementation problems or challenges
Ensure that projects are completed on time, within budget, and meet client expectations
Plan and develop extensions, expansions, and maintenance agreements (when relevant)
Ensure smooth handoff of all final work and documentation to client team
May be involved in pre-sales conversations and/or assist in developing proposals

3-5 years of experience in client services, project management, program management, and/or product strategy
Experience or familiarity with delivering digital products across multiple technology platforms
Proficiency with common project management tools (e.g., Trello, Jira)
Understanding of development practices and experience directly collaborating with development teams
Experience working with product designers and advocating for UX/UI best practices
Strong communication, client services, and interpersonal skills
Bachelor's degree or equivalent experience
Nice to have: experience in an agency setting

3-5 weeks paid time off, depending on tenure
13 paid holidays (11 federal holidays + 2 floating holidays)
Fully remote (with hybrid option if located in Seattle WA)
Health insurance – medical, dental, vision, FSA
Short-term / long-term disability benefit
Supplemental life + accident insurance
401(k) with employer match
Employee Assistance Program
Commuter benefit for employees located in Seattle WA
WeWork membership
Annual education benefit
Work from home stipend
6-8 weeks paid parental leave
Transition back to work benefit: reduced schedule of 30 hrs/week for 6 weeks after returning from parental leave
2 weeks paid emergency leave – Personal Medical / Family Caregiving
Additional forms of paid leave (e.g., jury duty, bereavement)
Discount program with Working Advantage (e.g., pet insurance, Apple store)
DoorDash stipend & DashPass membership

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