Are you passionate about doing a good job? Do you share our values? then we hope you’ll consider applying to join our team.

Key Results:

• Provide and deliver full administrative and enquiries support within a complex and multi-functioning operation.
• Ensure the Learning Management System is up to date with courses and delegates.

• Support a seamless journey for training delegates in booking onto courses, instructions and recording training undertaken.
• Support in the delivery of quality and professional training by meeting trainers’ needs in printing, room set up, catering orders etc.
• Ensuring continuous stock of admin, training and catering supplies.

• Maintain accurate records; take meeting minutes; typing duties; coordinating diaries. Following set processes to meet requirements of regulatory bodies and SMT policies.
• Build and maintain positive relationships with a wide range of stakeholders across and externally to St Monica Trust.
• Act as first point of contact on training booking queries.

Skills and Experience:

Communication

• Write notes and messages – numeracy, literacy and verbal skills.
• Communicate with people with differing communication needs.
• Encourage and influence.
• Understand and follow instructions and procedures.
• Strong customer service skills.
• Mixed methods and mediums of communication.

Thinking Style

• Analyses and evaluates given information.
• Adapts style and approach appropriate to situation or task.
• Structures tasks/activities.
• Pre-empts issues and trouble-shoots.
• Refers appropriate decisions to line manager.
• Identify and recommend learning and development areas for colleagues.
• Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.

Well- Being

• Demonstrate interest, care and attention.
• Create a positive impression.
• Reliable, dependable and professional.
• Understand the needs of older people and people with dementia (including willingness and motivation to learn).
• Aware of cultural and individual differences in all interactions and service areas.

Working with others

• Works effectively as part of a team.
• Builds relationships of trust with others.
• Potential exposure to challenging, physical or emotional situations.

Other Skills and Qualifications:

Essential

• Excellent IT skills (Microsoft packages).
• Excellent customer service skills.
• Experience of working with data and management information.
• GCSE English and Maths (or equivalent).
• Driven to develop career in training and development environment.

Desirable

• Experience of using Leaning Management Systems (LMS)
• Experience of working in a highly regulated industry or sector
• First Aid and/or Mental Health First Aider certificate
• Understanding of GDPR.
• NVQ Level 3 (in progress/willingness to complete) or undertaking apprenticeship for apprentice posts.

Additional Information:

• Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy.
• This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.

Working hours: Monday to Friday, 8.30 am to 4.30 pm.

Pay: £8.93 per hour.

Please note: This is mostly an office based role but the possibility of one day working remotely, can be discussed at interview.

Salary Ranges:

£16,252.60 - £19,910.80

Time Type:

Full time

If you have any queries please email our Recruitment Team -recruitment@stmonicatrust.org.uk

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