An exciting opportunity for a for a bright and confident Customer Service Assistant has arisen at Old Queen Street Media (publishers of UnHerd,The Spectator andApollo magazines).

You will be required to carry out day to day customer service functions such as: responding to subscriber enquiries, moderating the website’s comments section, and handling shop and merchandise orders.

The primary function of the role will be to receive and handle incoming customer queries across all three brands (primarily over email and telephone) and ensure a quick and effective resolution.

You will be part of a close knit team and have the option of hybrid working. With a naturally cheerful and outgoing personality, you will be confident, proactive, and able to prioritise and juggle multiple tasks.

This is a fantastic role and would suite a recent graduate or school leaver, or equally someone with a bit of work experience looking to start a career in the world of publishing/media.

Key Responsibilities:

Handle day to day incoming customer/subscriber enquiries
Comment moderation on unherd.com and our social media channels
Handle the fulfilment of merchandise and shop orders
Assist with the general running and housekeeping of the office
Liaise with our subscriptions team to ensure that processes are running efficiently

Key Skills and Knowledge:

Experience of working with various CMS platforms would be beneficial
The ability to actively listen to customers so they can adequately gauge and address their needs
Outstanding written and verbal communication skills, with a strong command of the English language
Ability to work to strict deadlines and capable of managing and prioritising the workload
Ability to work and thrive in a multi tasked and fast paced environment on your own and within a team
Analytical and methodical approach to work with high level of attention to detail and numeracy; a passion for excellence
Previous experience of using analytical packages such as Google Analytics would be beneficial
Excellent skills in Word, Excel and PowerPoint
A keen interest in politics and current affairs

Experience in a customer service support role
Strong verbal and written communication skills
Ability to handle inquiries, complaints, and feedback professionally
Experience using customer service tools
Patience, empathy, and active listening skills
Ability to multitask and manage time effectively
Some remote weekend work when required

Salary dependent on experience
Hybrid working (3 days in office/2 from home if desired)
Option to work paid overtime + earn commission on outbound sales calls
5% Employer Contribution Pension Scheme
All staff receive generous discounts at our Company restaurant, as well as free breakfast and fruit
Cycle to work scheme
Interest free season ticket loan

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