TL;DR:

Ground-floor customer success role at venture-backed startup (Lightbank, TenOneTen Ventures, Jason Calacanis)
The position is entirely remote with regular all-expenses-paid team retreats
Significant equity package, huge upside as we revolutionize a $20 trillion (yes, with a t) global industry
Salary range from $70k - $100k, unlimited PTO, competitive health benefits, wellness incentives
Epic team of A+ players, executing and having a ton of fun doing it. We’d love to have you join us!

About Us

SparkPlug is realigning the economics of the retail and restaurant industries to make every employee an owner. In CPG and service industry verticals like beauty, outdoor gear, and full-service restaurants, customers rely on the product recommendation of point-of-purchase experts up to 92% of the time (be it a beauty consultant, bartender, or a member of the Geek Squad). SparkPlug allows brands to directly reward these key influencers for every sale they generate with cash via gamified commissions, contests, and goals. We drive more revenue for brands, improve employee performance for retailers, and empower frontline workers across the world with fair compensation and economic equality, all based on the sales revenue they generate each day.

We’re a San Francisco, CA-based company hiring for a ground-floor customer success team member to help us enter the hyper-growth phase. We’re backed by top VCs and angels like TenOneTen Ventures, the inventors of Google AdSense, Jason Calacanis, and the CEO of Foursquare, and we’re working to revolutionize the future of the nearly 20 trillion-dollar global brick and mortar retail market. We solve problems for some of the most interesting consumer product verticals around, and we need product-obsessed rockstars who can help us continuously improve SparkPlug!

About You

You are a highly motivated, customer-facing professional ready to own a crucial SaaS vertical
You have the dedication and entrepreneurial spirit to help grow a rocketship startup to unicorn status
You are a personable team player with outstanding verbal and written communication skills
You can adapt quickly as sales strategies, platform features, and customer priorities change
You can give and receive feedback and productively collaborate with team members
You can work remotely and manage your own time effectively
You believe in our mission to help brick and mortar employees and businesses thrive

About the Position

Responsibilities:

Driving expansion and adoption of our software and services
Managing the onboarding process for each new customer
Assisting the sales team in driving and managing referrals
Reviewing the customer journey, identifying how it’s supported, taking a consultative approach in helping clients to overcome issues and achieve goals
Providing critical insights to the product team as a means to improve our developing platform
Maintaining customer health and introducing new, valuable features as they become relevant on the customer journey
Educating champions and their teams on the value of our product, and helping uncover use cases before they become emergencies
Working cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing
Achieve and exceed quarterly onboarding goals
Upselling existing accounts to more premium tiers

Must-Have

Minimum of 2-5 years of professional experience in SaaS customer success
Excellent written and oral communication skills and equally excellent attention to detail
Tenacity and the willingness to pursue hard goals despite obstacles
Flexibility and creativity to circumvent obstacles as they emerge
Tech-savvy and proficient in standard communication, collaboration, and task management tools
Understanding of the fundamentals of sales strategy, relationship building, and pipeline processes

Nice to Have

Experience using the Hubspot Sales and/or Marketing suites
Experience selling software to retail or restaurant customer bases
Experience working as a frontline employee in retail, restaurant, or service industry roles
Experience working in early-stage, high growth company environments

SparkPlug remote jobs

Customer Success Manager

Customer Success Manager