About SMP Group

SMP Group is a leading, multi award winning producer in POS (Point of Sale) and Out of Home Advertising. We are the trusted partner for some of the world’s most recognisable brands and retailers, delivering innovative, high-quality print and production solutions.

With a rich heritage of excellence and a forward-thinking approach, we pride ourselves on creativity, technology-driven manufacturing, and best-in-class client service. Sustainability, innovation, and people development are at the heart of our DNA. As a growing and acquisitive business, we have ambitious plans to further enhance our service and operational capabilities.

The Role:

The Account Director is a senior, client facing leadership role responsible for transforming key client relationships from traditional supplier arrangements into trusted strategic partnerships. The role is centred on a proactive, customer centric approach, with a strong emphasis on service delivery excellence, service development, and continuous improvement.

You will act as the primary champion of our clients’ businesses internally and externally, leveraging deep commercial and operational insight to align our solutions with client goals and objectives. Through senior stakeholder engagement, innovative contract governance, and inspirational team leadership, the role will drive sustainable value for both the client and the organisation.

Key Responsibilities:

Own and lead senior level client relationships, engaging credibly always with a proactive agenda

Develop a deep understanding of each client’s business strategy, operating model, challenges, and growth ambitions
Align service delivery, development initiatives, and commercial strategies to clearly defined client goals and outcomes
Proactively promote our products, services, and innovation to deliver measurable client value
Translate client insight into actionable opportunities for service improvement, growth, and development
Lead the development of innovative solutions that improve client outcomes, efficiency, and competitive advantage
Lead, motivate, and energise account teams to deliver outstanding service and continuous improvement
Foster a high-performance culture focused on accountability, collaboration, and customer outcomes
Embed a culture of continuous improvement across service delivery and account management activities
Encourage innovation, challenge the status quo, and support teams to test and implement new ideas

Requirements:

We are looking for an energetic professional with a flair for service delivery. You will bring:

Minimum of 5 years experience in POS manufacture or supply
Proven track record in Account Leadership, Service Delivery and Development within complex environments
Demonstrable experience managing and influencing senior client stakeholders
Strong commercial acumen with experience managing contracts, governance structures, and financial performance
Experience leading, developing, and inspiring multi-disciplinary teams
Ability to translate client strategy into practical, value driven solutions
Experience in transforming client relationships from supplier to partnership models
Track record of delivering innovation and continuous improvement within contracted service environments

Location:
London SE18 – Hybrid working at client site when required

What We Offer:

A competitive salary and comprehensive benefits package
A pivotal role within a growing, forward-thinking business with strong investment in technology and people
An opportunity to make a lasting impact, shaping the future of the Client Services team
A dynamic, fast paced environment that values innovation, collaboration, and professional growth

Join us and be part of a company that values Creativity, Excellence, and Continuous Improvement.

SMP Group remote jobs

Account Director