JOB DESCRIPTION

Two positions here!

Job Title: HR Associate

Department: HR Shared Services

Start Date: 8/25

End Date: 12/31 with extensions in three month clips

Location: (Parsippany, NJ) - 1 Campus Drive Parsippany New Jersey 07054

Working Schedule: 2 shifts: 8:30 - 5pm, and 9:30am to 6pm
August is 3:2; beginning September is 4:1 (5 day work week)

Hours/Week: 40

# of Positions: 2

Reason for Opening: Additional support needed due to limited staff

Exact amount of experience?: Experience in the HR function (I9's, HR policies and foundational knowledge) 1-5 year is the sweet spot

Interview process: 30 mins video interview with HR Admin, 2nd round in-person

Must Have’s

Customer Service and phone etiquette
Confidentiality
Experience with processing I9s
Records Retention
Not afraid to get their "hands dirty" - we need help with filing and organization
Excellent communication skills (written and verbal)
Resourceful & curious
Energetic & Motivated

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Summary

The HR Shared Services Associate serves as the liaison to employees and managers in a call center environment and/or business location(s). Acts as an HR Generalist in a primary point of contact role for employees to support, respond, handle, answer, and action issues/questions regarding policies, procedures, and HR systems. Will support centralization projects about process redesign along with program and policy improvements.

Essential Duties and Responsibilities:

Employee and Manager Support: Handling a high volume of inbound calls on the HRXpert phone line, creating cases in HRConnect for each call, and resolving inquiries in a timely manner.
Issue Resolution: Researching and resolving diverse HR issues to ensure accurate information and appropriate support are provided.
HR Life Cycle Support: Guiding employees through various HR processes, including onboarding, leave management, job changes and offboarding.
Service Excellence: Delivering exceptional customer service, ensuring inquiries are addressed promptly and effectively.
Compliance Assurance: Ensuring adherence to company policies and governmental regulations, including I9 and eVerify requirements.
Data Quality: WorkDay data entry and transactions for various employee lifecycle events (hires, job changes, compensation, etc.).
Supporting Open Enrollment and Leave of Absence activities.
Collaboration: Ability to work effectively across various shared service teams (IT, HR, Payroll, Legal, etc)
Timely Escalations: Escalating customer dissatisfaction when necessary to the right HR Specialist.

Required Qualifications:

Bachelor’s Degree in Human Resources or related field.
Minimum of 1 year of HR experience, preferably various areas of HR such as Onboarding and Offboarding process management, HRIS, Benefits, & LOAs, supporting multi-site or remote clients.
Experience working in shared services environments and with HR technologies.
Excellent verbal and written communication skills.
Ability to partner across the company and with executive leadership.
Strong presentation and delivery skills.
Ability to take initiative and solve business problems.

Adept at handling multiple competing priorities and duties in a fast-paced, results-driven, rapidly changing environment – with minimal daily oversight.

Fluent in Spanish is a plus

Under This Roof, We Also Value

Experience with ADP products, Workday/HRIS systems, and SAP.
Experience with case management systems like Neocase, ServiceNow, Salesforce HR, or Oracle products.
Strong problem-solving and analytical skills.
Excellent customer service orientation and attention to detail.
Proficiency in MS Office or Google products.
Ability to manage a high-volume and fluctuating workload.

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HR Associate