At Sitevision, we’re entering the next phase of our journey. What started as a leading SaaS CMS and intranet platform is evolving into a modern platform for digital experiences, intranet and employee engagement, with AI becoming a natural part of the experience.

Customer Success is a central part of that journey.

We are now looking for a Head of Customer Success to lead and continue developing our Nordic Customer Success organisation. This is a role for someone who cares deeply about customers, relationships and people, while also being able to create structure, direction and long-term value together with the team.

You will lead and support our experienced Nordic Customer Success organisation and continue developing how we work with customer engagement, lifecycle management and long-term customer relationships across the Nordics, always in close cooperation with Sitevision’s partner ecosystem.

What you will be responsible for

Customer Success & Customer Experience

• Setting the direction for Customer Success in line with Sitevision’s overall strategy

• Leading and supporting the Nordic CS organisation and continuing to develop our ways of working together

• Helping customers succeed with their digital workplace, intranet and digital experience initiatives

• Supporting customers in areas such as AI-powered employee experiences, automation, personalisation and modern digital communication

• Developing scalable approaches for customer lifecycle management, customer maturity and value realisation

• Participating in strategic customer dialogues on both operational and executive levels

• Being a strong internal voice for customer needs, insights and long-term relationships

Partnerships & Ecosystem

• Working closely together with Sitevision’s partner ecosystem to create long-term customer value

• Building strong collaboration between Customer Success, partners and internal teams

• Supporting strategic customer and partner dialogues together with Sales, Product and leadership

Leadership & Collaboration

• Leading, mentoring and supporting a high-performing Customer Success team

• Creating strong collaboration across Product, Sales, Marketing, Finance, Support and Expert Services

• Bringing structure, clarity and alignment to the CS organisation

• Owning KPIs, forecasting, reporting and budget responsibilities for the department

• Helping strengthen Sitevision’s position within digital experiences, intranet and employee engagement

Your profile

We believe you have experience from leading Customer Success teams within SaaS, digital platforms or enterprise software.

You are comfortable working both strategically and hands-on, and you enjoy bringing together technology, people and business value.

It’s important to us that you:

• Have experience leading and developing teams

• Enjoy enabling and supporting people around you

• Understand customer maturity, value realisation and long-term customer relationships

• Have experience working with complex customer journeys and organisational change

• Are comfortable discussing digital experiences, AI and business value with both executives and operational stakeholders

• Enjoy collaboration and relationship building across teams and organisations

• Have experience working together with partners and ecosystems

• Communicate fluently in English

Why Sitevision?

Sitevision is one of the Nordics’ leading platforms for digital experiences, intranet and employee engagement. We help organisations create engaging, personalised and connected digital workplaces and web experiences for millions of users.

AI is becoming an increasingly natural part of the digital employee experience, and we continue to invest in innovation, product development and customer value creation.

We combine the agility and culture of a product company with the stability of a mature SaaS business and a very loyal customer base. Independent surveys have ranked us among the industry’s most satisfied customers since 2009 and one of the best workplaces in the Nordic IT industry.

Most importantly, Sitevision is a place where people genuinely care. About customers, about each other and about building something meaningful together.

Sitevision remote jobs

Head of Customer Success – Nordics