Membership Account Specialist II

SEIU Local 521 was founded in 2007 when 5 local unions came together in the Bay Area, Central Coast and Central Valley to form one larger, more powerful union. Together our members are building a true 21st century union fighting to empower and improve the lives of our members. We represent over 50,000 public service workers in cities, counties, courts, schools, private non-profits, special districts, and public health care.

AT SEIU LOCAL 521: Our mission is to provide our members with a voice in the workplace, in their union and in the larger community. Through our actions, we intend to create a more just and humane society. We are committed to protecting and improving the lives of workers and their families. We will work to improve and protect the services we provide to our communities. We believe that by working together as a united front, we can win better contracts and build industry power in our region.

Membership Account Specialist II: Under general supervision, the Membership Account Specialist II compiles processes and maintains accurate membership and dues records and information. The Membership Account Specialist II is the next higher promotional level position in the alternately staffed class of Membership Database Specialist /Sr. Membership Database Specialist. It is intended to be a way for people to gain experience to be able to promote to Sr. Membership Database Clerk, upon evaluation of skillset or when a position is open and while working full time. Processes billing, audit, maintain and produce membership lists and labels as requested by various staff. Non-supervisory position. May occasionally supervise work of rank-and-file volunteers.

RESPONSIBILITIES: All duties listed are required but not limited to and may or may not be continuously performed or ongoing at any specific time:

Membership Account Specialist II performs all the duties and knowledge of the Membership Account Specialist I with a higher-level skillset focused on membership and supporting the organizing work of the Union.
MAS II works at times, directly with the Internal Organizer, and/or Coordinator or Director on developing campaign support programs directly related to membership accounts and processing membership and lists for daily organizing work, including but not limited to analyzing data for organizing campaigns to support the field.
Compile, process, maintain and update membership application records, revocations, terminations, dues deductions, adjustments and various other types of information on-line and maintain applicable hard copy information.
Audit and reconcile dues as per Local 521 various contracts - Update Unionware and run reports/queries.
Maintain and update on-line mailing and membership lists; process Steward assessments and update information.
Analyze inconsistencies in membership status and dues/fees deduction, including: a) identifying problems; b) researching data within the office; c) calling jurisdiction/employer, employees or other sources; and, d) follow through by reporting to supervisor or following appropriate procedures by making routine demands of the Employer.
Communicate, follow up with employers, demand reports, payment status and improvement on internal control. Alerts supervisor to problems timely.
May assist in operating bulk-mail.
Overtime will occasionally required.

MINIMUM QUALIFICATIONS:

Advanced office practices and procedures; advanced data processing, use of computer, IO- key/calculator and familiar with any new innovative tools for membership database tool.
Perform effectively under pressure and with interruptions, with limited supervision.
Learn the tasks and procedures of the lower-level assignment for the accountant position.
Learn quickly specific operations within the office.
Meet and deal tactfully and courteously with members, vendors and others to receive and import information.
Perform research on membership related tasks and/or assignments.
Ability to integrate and adopt new tools and programs that will support membership work.
Ability to lead the project and assignment.
Three (3) years' experience in Membership Account duties and/or database or the equivalent in business college level database analysis.
Database experience is required.

ADDITIONAL REQUIREMENTS: Must possess a valid California driver’s license; must pass a DMV check and have a good driving record.

COMPENSATION AND BENEFITS:Pay commensurate with experience. SEIU Local 521 employees enjoy top notch benefits including fully employer-paid family health, dental and vision insurance; a generous leave package; fully employer-paid defined benefit pension plan; 401(K); flexible savings accounts for annual health and childcare expenses; $200,000 life insurance plan; and other benefits outlined in the policies of SEIU 521.

This position is open until filled; however, the posting/acceptance of applications may close at any time.

AFFIRMATIVE ACTION EMPLOYER

Local 521 is an affirmative action employer and encourage applications from all qualified candidates regardless of race, ethnicity, age, sex, sexual orientation, marital status, religion, or disability. Local 521 works to ensure fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment.

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Membership Account Specialist II